Summary
Overview
Work History
Education
Skills
References
Timeline
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Lattoria T. Triplett

Newark

Summary

Outgoing and qualified professional with over five years of administrative experience in healthcare settings. Proficient in Microsoft Software Suite, demonstrating high-level multi-tasking and organizational skills. Excellent oral and written communication abilities enhance team collaboration and patient interactions.

Overview

19
19
years of professional experience

Work History

Pharmacy Technician

Christiana Care
Newark
01.2025 - Current
  • Assist the pharmacist in providing timely, efficient, cost effective, and appropriate pharmaceutical care to all patients.
  • Refill patient medication bins through robot cart fill and manual picks; update carts by including new orders, removing discontinued medication, and transferring medications.
  • Reorder medications in short supply and restock the picking station and other areas of the pharmacy.
  • Use appropriate Personal Protective Equipment (PPE) and closed system transfers devices (as needed) for preparation of chemotherapy and other hazardous medications.

Pharmacy Technician

CVS Pharmacy
Middletown
10.2022 - Current
  • Assist with entering patient's prescriptions into computer system.
  • Accurately process medical insurance for billing purposes.
  • Maintain customer confidentiality 100% of the time.
  • Execute and store incoming inventory from suppliers in a timely manner.
  • Complete sales using POS system for pharmacy merchandise and filled prescriptions.
  • Address customers concerns via telephone and perform outbound calls to relay information pertinent to their prescription or insurance.
  • Clean and sanitize work areas and equipment.

Contact Representative

Social Security Administration
Philadelphia
01.2023 - 03.2024
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Responded to customer calls and emails to answer questions about products and services.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Updated account information to maintain customer records.
  • Maintained up-to-date knowledge of product and service changes.

Advanced Medical Support Assistant Call Center

VAMC
Wilmington
05.2017 - 01.2023
  • Answered calls and documented according to medical center standards.
  • Researched required information using CPRS.
  • Managed, resolved, and reported customer complaints.
  • Provided customers with timely and accurate information.
  • Routed calls to appropriate resource, primarily within the Patient Aligned Care Team and VAMC Nurse Triage line.
  • Scheduled appointments for patients using VSE GUI.
  • Used VISTA Access to determine eligibility for patients.
  • Used VA Skype to communicate with VA staff including doctors and nurses.
  • Transferred callers to VA Crisis line for emergency assistance as needed.
  • Participated and contributed ideas and gave insight during team meetings for the betterment of the department and patient care.
  • Managed and responded to emails in Microsoft Outlook.
  • Assisted with training new Medical Support Assistants.
  • Maintained metrics and set time limits and call volume.

Food Service Worker

Veterans Canteen Service
Wilmington
05.2014 - 05.2017
  • Effectively communicated with other employees in all levels of the organization as well as the public.
  • Facilitated high quality and timely expedition of customer request.
  • Demonstrated ability working in a fast-paced environment.
  • Contributed ideas on ways to resolve problems to better serve customers and improve productivity.
  • Assisted in accepting and preparing orders for customers.
  • Accurately tracked and maintained temperature logs, resulting in no discrepancies.
  • Demonstrated professional proficiency for storing food within recommended temperatures according to ServSafe guidelines.
  • Detailed oriented and resourceful in completing task on time.
  • Collaborated with Supervisor in setting priorities and deadlines, providing input in problem solving on operational issues or procedures.

Senior Food Service Worker

Emily P. Bissell
Wilmington
08.2006 - 05.2014
  • Supervised and led ten food service workers which involved delegating work, enforcing policies, and ensuring assigned tasks were completed in a timely manner.
  • Participated in the cleaning of food preparation areas, kitchen equipment, dining room, and storerooms.
  • Oversaw infection control by cleaning and sanitizing workstations and inspected all work areas to ensure adherence to safety and sanitation.

Education

High School Diploma -

James H. Groves
Wilmington, DE
05.2006

Skills

  • Office software proficiency
  • Medical terminology expertise
  • Typing and keyboarding
  • Verbal and written communication skills
  • Equipment operation and upkeep
  • Multi-line phone management

References

References available upon request.

Timeline

Pharmacy Technician

Christiana Care
01.2025 - Current

Contact Representative

Social Security Administration
01.2023 - 03.2024

Pharmacy Technician

CVS Pharmacy
10.2022 - Current

Advanced Medical Support Assistant Call Center

VAMC
05.2017 - 01.2023

Food Service Worker

Veterans Canteen Service
05.2014 - 05.2017

Senior Food Service Worker

Emily P. Bissell
08.2006 - 05.2014

High School Diploma -

James H. Groves

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