Lattysha Tobler
Palatka,FL
Summary
Dynamic professional with a proven track record in compassionate client care and effective team collaboration, honed at Adams Acres and other leading companies. Excelled in utilizing MS Office for efficient data management and fostering strong relationships, achieving significant improvements in client satisfaction and operational efficiency. Skilled in medication coordination and verbal communication, driving positive outcomes in fast-paced environments. Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Direct Care / Caregiver
Adams Acres
Saint Augustine, FL
08.2022 - 05.2024
- Provided emotional support and crisis intervention to individuals in need of mental health services.
- Developed individualized treatment plans based on the needs of clients with mental health issues.
- Facilitated group therapy sessions for individuals with various mental illnesses.
- Researched and referred clients to appropriate community resources for additional assistance.
- Assisted clients in identifying, understanding, and managing their symptoms.
- Actively monitored client progress towards treatment goals.
- Created a safe environment where individuals can openly express their feelings without fear of judgment or stigma.
- Worked closely with healthcare providers to ensure continuity of care for those transitioning into new levels of care or settings.
Team Lead
ADT Security
Palatka, FL
07.2021 - 09.2023
- Developed and implemented remote infrastructure management solutions to improve system performance and reliability.
- Analyzed and troubleshot network issues remotely, including configuration errors, hardware malfunctions, and software bugs.
- Performed regular maintenance on remote systems such as patching, upgrading operating systems, and applying security fixes.
- Created automated scripts to facilitate the deployment of updates across multiple systems simultaneously.
- Provided technical support to customers via phone or email regarding their remote infrastructure needs.
- Conducted periodic reviews of customer's environment for compliance with industry best practices in terms of security posture.
Member Service Representative
USAA
Palatka, FL
01.2020 - 12.2020
- Assisted with the opening of new accounts and processed account maintenance requests.
- Answered incoming calls regarding membership benefits and services.
- Handled customer complaints in an efficient and courteous manner.
- Maintained accurate records of member interactions and transactions.
- Adhered to all applicable policies, procedures, regulations, and laws.
- Verified identity information on new accounts using established procedures.
- Tracked customer feedback through surveys or other methods to identify trends or areas of improvement.
Jewelry Consultant
Zales Outlet
Saint Augustine, FL
09.2013 - 06.2020
- Provided customers with detailed product knowledge and advice regarding jewelry selection.
- Developed relationships with clients to increase sales opportunities.
- Greeted customers in person and on the phone, answered questions, and provided assistance.
- Maintained accurate records of customer purchases and preferences.
- Performed daily inventory management duties such as restocking shelves, organizing displays, and counting merchandise.
- Assisted customers in creating custom designs for special occasions.
- Conducted quality control checks on incoming items to ensure they met standards.
Sales Manager
Sunglass Hut
Saint Augustine, FL
07.2017 - 03.2019
- Developed and implemented sales strategies to increase market share.
- Identified and developed new markets for products or services.
- Established relationships with key clients, while maintaining existing customer base.
- Collaborated with marketing team to create promotional materials for target customers.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
- Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
- Organized trade shows and other events as a means of increasing visibility in the marketplace.
- Developed pricing strategies that would maximize profits while still remaining competitive in the market.
Education
High School Diploma -
Conant High
Jaffrey, NH06-2011
Skills
- Medication coordination
- Compassionate client care
- Documentation
- HIPAA compliance
- Patient companionship
- Verbal and written communication skills
- Time management
- Team collaboration
- Data entry skills
- MS office
- Scheduling
- Complaint resolution
- Relationship building
- Sales
- Data Entry
- MS Office
Certification
- BLS/CPR 03/2022 - 03/2024
- Plebotomist CPT 10/2024- 10/2026
Languages
English
Native/ Bilingual
Timeline
Direct Care / Caregiver
Adams Acres
08.2022 - 05.2024
Team Lead
ADT Security
07.2021 - 09.2023
Member Service Representative
USAA
01.2020 - 12.2020
Sales Manager
Sunglass Hut
07.2017 - 03.2019
Jewelry Consultant
Zales Outlet
09.2013 - 06.2020
High School Diploma -
Conant High
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