LaTunya Duncan
Tyler,Texas
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
36
36
years of professional experience
Education
Bachelor Of Science - Business Administration
Texas College
Tyler, TX05.2015
Medical Records
Tyler Junior College
Tyler, TX 05.1993
Skills
- Production Staff Coordination
- Hiring and Recruitment Knowledge
- Team Meetings
- Customer Satisfaction
- Community Integration
- Data Verification
- Staff Development
- Customer Service Standards
- Staff Training
- Team Oversight
- Training Coordination
Timeline
Switchboard Operator
Christus Trinity Mother Frances Hospital
09.2008 - 07.2009
Automotive Department Cashier
Walmart
05.2001 - 08.2002
Program Supervisor
Texas Health And Human Services
05.1993 - 02.2023
Library Assistant
City Of Tyler Library
01.1993 - 05.1994
Work Study Student - Career Placement Center
Tyler Junior College
01.1991 - 05.1993
Daycare Teacher
St. Gregory Childcare
06.1987 - 08.1990
Bachelor Of Science - Business Administration
Texas College
Medical Records
Tyler Junior College
Work History
Program Supervisor
Texas Health And Human Services
05.1993 - 02.2023
- Provided ongoing direction and leadership for program operations.
- Coached team members on productivity strategies to accomplish challenging goals.
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Directed team of ten personnel, overseeing records, performance and quality assurance.
- Interviewed applicants and explained scope of different available benefits.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Scheduled appointments with applicants to gather information and explain benefits processes.
- Managed processing of financial assistance and food stamp benefits applications.
- Reviewed applications for different aid programs and determined which qualification criteria for individuals.
- Communicated with people from various cultures and backgrounds on application process.
- Resolved discrepancies with client applications to verify eligibility.
- Trained staff on current eligibility requirements and policies.
- Built relationships with diverse stakeholders to achieve successful program implementation.
- Answered and routed incoming calls and took messages when personnel were unavailable.
- Routed business correspondence, documents, and messages to correct departments and staff members.
- Organized and prioritized proofreading, spell checking, document filing and data entry.
- Organized and maintained precise confidential personnel files.
- Typed official correspondence and reports from handwritten notes and other information sources.
- Completed basic calculations and formulas to verify data accuracy prior to entry.
- Transcribed meeting minutes into digital format and stored in data repository.
- Collected, analyzed and interpreted information, documentation, and physical evidence associated with investigations.
- Prepared case reports from allegations, transcripts of interviews and physical evidence.
- Documented findings and prepared detailed reports.
- Carefully documented statements, observations, and evidentiary materials.
- Conducted interviews with witnesses and clients.
- Conducted thorough face-to-face interviews with employers, families, neighbors, friends, and suspects, and documented investigative findings.
- Researched criminal cases and led investigations to determine appropriate course of proceedings.
- Testified in court during proceedings and trials.
Switchboard Operator
Christus Trinity Mother Frances Hospital
09.2008 - 07.2009
- Connected callers with appropriate professional, patient, department, or business.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Answered calls and engaged customers with friendly, professional demeanor.
- Documented messages and forwarded to correct individual.
- Monitored call queues and worked quickly to answer and resolve inquiries within target timeframes.
- Operated switchboard and routed incoming calls to appropriate departments.
- Announced important information and emergency notifications over PA system.
Automotive Department Cashier
Walmart
05.2001 - 08.2002
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Welcomed customers and helped determine their needs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Addressed customer needs and made product recommendations to increase sales.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Library Assistant
City Of Tyler Library
01.1993 - 05.1994
- Organized library shelves, materials and equipment in clear, alphabetized order.
- Handled check-in and check-out process of library books and materials at circulation desk.
- Placed books on proper shelves when returned to circulation.
- Located library materials, resources and technologies to fulfill patron requests.
- Answered questions from patrons and helped to find desired materials.
- Answered patron questions in-person or by phone regarding library services and resources.
- Assisted patrons with printing and copying according to personalized requirements.
- Processed library card applications and maintained patron records with accurate contact information.
- Gained strong understanding of various methods for cataloging books and other materials.
- Collected and processed fines on overdue library materials.
- Checked out and checked in materials to support patron circulation needs.
- Helped patrons locate resources using catalog and circulation systems.
- Managed library materials for accurate record-keeping.
- Stayed up to date on references, card catalogs and automated information systems to teach and educate patrons.
Work Study Student - Career Placement Center
Tyler Junior College
01.1991 - 05.1993
- Interacted respectfully with others to offer ideas, identify issues, and provide assistance for interview preparation.
- Greeted incoming office visitors, answered questions, and directed individuals to office locations.
- Collaborated with staff members to guarantee students received best possible customer service.
- Input data into spreadsheets and databases.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Edited and proofread documents such as cover letters, follow up letters, and resumes for accuracy and completeness.
- Interacted with customers by phone, email, or in-person to provide information.
- Update job database.
Daycare Teacher
St. Gregory Childcare
06.1987 - 08.1990
- Maintained tidy environment to comply with cleanliness and sanitation standards.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Assisted in preparation of meals and snacks to provide children with proper nutrition.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Implemented curriculum to enhance classes with learning-focused activities.
- Monitored classroom to verify safe and secure environment.
- Established positive relationships with students and families.
- Collaborated with teachers, parents and administrators to facilitate positive outcomes for students.
- Instructed children in health and personal habits, such as eating, resting, and toileting.
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
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