Summary
Overview
Work History
Education
Skills
Timeline
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LaTuya Lamar

Sandersville,GA

Summary

Dynamic and results-driven professional with a passion for excellence and a proven track record of success in customer service roles. Seeking an exciting opportunity to leverage my exceptional customer service skills and strong problem-solving abilities in a remote work environment. Possessing a keen eye for detail, strong communication skills, and a knack for problem-solving, I am committed to delivering exceptional results while thriving in a virtual setting. Eager to contribute my expertise and dedication to a forward-thinking company that values innovation and embraces the benefits of remote work.

Overview

2
2
years of professional experience

Work History

Resolution Specialist II

Walmart
Bentonville, AR
11.2022 - 11.2023
  • Handle Customer Inquiries: Respond to customer inquiries via phone, email, or chat regarding various issues such as order status, product inquiries, and billing concerns.

    Resolve Customer Complaints: Investigate and resolve escalated customer complaints and issues promptly and effectively, ensuring a satisfactory resolution for the customer.

    Provide Product Support: Assist customers with product-related questions, troubleshooting, and guidance on product usage, features, and benefits.

    Collaborate with Cross-functional Teams: Work closely with other departments such as Customer Service, Logistics, and Product Management to address customer concerns and implement solutions.

Chat Customer Service Representative

Concentrix
Remote
03.2022 - 06.2022
  • Responded promptly to customer inquiries via chat, providing accurate information and assistance on products, services, and policies.
  • Delivered technical support to customers, troubleshooting and resolving issues related to various products, software, and online platforms.
  • Managed multiple chat sessions simultaneously, ensuring timely responses and effective resolution of customer concerns.
  • Demonstrated empathy and professionalism in all interactions, exceeding customer expectations and fostering positive relationships.
  • Documented detailed notes of customer interactions, including issues raised, solutions provided, and follow-up actions required, ensuring accurate record-keeping.

Preventative Healthcare Advisor

Life Line Screening
08.2021 - 03.2022
  • Successfully educated and empowered clients to take proactive steps towards improving their health and reducing their risk of chronic diseases.
  • Demonstrated exceptional communication skills and empathy in addressing clients' concerns and motivating them to adopt healthier behaviors.
  • Received positive feedback from clients for providing personalized and compassionate care in preventative healthcare.
  • Contributed to the growth and success of Life Line Screening by actively promoting preventative healthcare initiatives and driving client engagement.

Education

Associate of Science in Sociology -

Georgia Military College
06.2017

Associate of Science in Education Early Childhood -

Georgia Military College
03.2015

Diploma -

Washington County High School
05.2013

Skills

- Communication proficiency
- Effective time management
- Flexibility and adaptability
- Self-motivation and discipline
- Strong problem-solving abilities
- Tech-savvy with remote tools
- Ability to work independently
- Collaboration in virtual teams
- Attention to detail and accuracy
- Prior experience with remote work

Timeline

Resolution Specialist II

Walmart
11.2022 - 11.2023

Chat Customer Service Representative

Concentrix
03.2022 - 06.2022

Preventative Healthcare Advisor

Life Line Screening
08.2021 - 03.2022

Associate of Science in Sociology -

Georgia Military College

Associate of Science in Education Early Childhood -

Georgia Military College

Diploma -

Washington County High School

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LaTuya Lamar