Latwan Moore
customer service
Sparks,United States
Summary
Reliable warehouse professional with excellent multi-tasking and decision making skills. Adept and maintaining productivity and accuracy in fast-paced and high-stress work environment. Hardworking with strong ability in Leadership.Highly organized,proactive and punctual with Team-Oriented mentality. Open to learn new skills
Overview
10
10
years of professional experience
Work History
Lead Sorter
OnTrac
Reno, NV
06.2014 - Current
- Sorted incoming shipments and separated packages by size, type and destination within warehouse.
- Sorted pallets, boxes or other material by hand to maintain order.
- Scanned packages with RF scanner, sorted packages and palletized products according to warehouse or shipping destination.
- Inspected items while sorting to meet criteria and maintain established rate per man hour.
- Transported picked products to packing area and verified proper packaging, sealing and labeling.
Ops Manager
OnTrac
Reno, NV
08.2023 - 02.2024
- Monitored service delivery, identified areas for improvement, and implemented necessary changes to ensure customer satisfaction.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Prepared staff work schedules and assigned team members to specific duties.
- Created ad-hoc reports as requested by various departments within the organization.
- Performed required duties to meet business needs.
- Utilized pivot tables to automate AR aging report updates.
- Provided exceptional customer service to ensure customer satisfaction.
- Developed and implemented strategies for providing excellent customer service experience.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Monitored staff performance to ensure adherence to customer service standards.
- Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Education
Basic
Del Mar High School
San Jose, CA1995
Skills
- Package Loading
- Decision Making
- Attention to Detail
- Time Management
- Perceptual Speed
- Problem Anticipation and Resolution
- Critical Thinking
- Safety Education
Timeline
Ops Manager
OnTrac
08.2023 - 02.2024
Lead Sorter
OnTrac
06.2014 - Current
Basic
Del Mar High School
Similar Profiles
Jackeline CaballeroJackeline Caballero
Delivery Driver at OntracDelivery Driver at Ontrac
Dillien BlakeDillien Blake
Package Handler at OntracPackage Handler at Ontrac
RICK GARCIARICK GARCIA
General Manager at OnTracGeneral Manager at OnTrac
Jonah BarrazaJonah Barraza
Delivery Driver at OnTracDelivery Driver at OnTrac
Donna ArmsterDonna Armster
Machine Operator at Panasonic Of North AmericaMachine Operator at Panasonic Of North America