LaTwanda Moore
Baton Rouge
Summary
Professional driver prepared to deliver high standards and results. Extensive experience in transporting goods safely and efficiently. Known for strong teamwork, adaptability, and focus on meeting delivery schedules. Skilled in vehicle maintenance and compliance with safety regulations.
Offering excellent customer service and communication skills, ready to learn and grow in financial services environment. Brings solid understanding of customer needs and ability to handle inquiries effectively.
Overview
18
18
years of professional experience
Work History
Truck Driver
U.S. Xpress
09.2025 - Current
- Operated commercial vehicles safely and efficiently across diverse routes.
- Conducted pre-trip and post-trip inspections to ensure vehicle safety compliance.
- Maintained accurate logs of driving hours, mileage, and cargo details.
Sortation Associate
Amazon
06.2024 - 09.2025
- Operated sorting equipment to efficiently process packages for distribution.
- Utilized handheld scanners to track inventory movement within the sortation center.
- Moved pallets and packing material to designated vacant storage areas for operational safety.
Automotive Service Writer
Walmart
01.2023 - 08.2024
- Coordinated customer service operations, ensuring timely communication between clients and technicians.
- Managed appointment scheduling and workflow to optimize service department efficiency.
- Answered service department phone and responded promptly to questions and messages.
Product Support Representative
Jack Henry & Associates
05.2022 - 12.2023
- Provided technical support for software applications, resolving customer issues efficiently.
- Maintained comprehensive knowledge of product offerings to provide up-to-date guidance and solutions to clients.
- Built rapport with clients through genuine empathy and understanding, fostering long-term customer loyalty.
Center Manager
Advance America
08.2018 - 05.2022
- Mentored staff on best practices in conflict resolution, resulting in improved team cohesion and morale.
- Managed time to cover daily sales, delivery and inventory requirements, oversee cash deposits and reconcile weekly payroll.
- Enhanced customer satisfaction by implementing efficient call center processes and streamlining workflow.
- Led daily operations, ensuring high-quality customer service and adherence to company standards.
Customer Service Cashier
Albertsons Market
06.2017 - 02.2018
- Processed customer transactions accurately and efficiently at point-of-sale systems.
- Resolved customer inquiries and complaints to enhance overall shopping experience.
- Maintained clean and organized checkout area to promote safety and efficiency.
- Assisted in training new cashiers on operational procedures and customer service standards.
Slot Floor Person
Belle Of Baton Rouge Casino And Hotel
10.2008 - 05.2013
- Monitored and maintained gaming machines for optimal performance and customer satisfaction.
- Assisted patrons with machine operation, ensuring a seamless gaming experience.
- Implemented procedures for cash handling, ensuring accuracy in transactions across the casino floor.
Education
High School Diploma -
Baker High School
Baker, LA05-2006
Skills
- Commercial driving
- DOT compliance
- GPS and route planning
- Technical support
- Delegation and supervision
- Call center software proficiency
- Problem-solving
- Customer service
- Sales transactions
- Transaction recording
Timeline
Truck Driver
U.S. Xpress
09.2025 - Current
Sortation Associate
Amazon
06.2024 - 09.2025
Automotive Service Writer
Walmart
01.2023 - 08.2024
Product Support Representative
Jack Henry & Associates
05.2022 - 12.2023
Center Manager
Advance America
08.2018 - 05.2022
Customer Service Cashier
Albertsons Market
06.2017 - 02.2018
Slot Floor Person
Belle Of Baton Rouge Casino And Hotel
10.2008 - 05.2013
High School Diploma -
Baker High School