Latydrick Johnson
Sulphur Springs,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
Work History
Restaurant General Manager
Love's Travel Stops & Country Stores Inc.
11.2018 - Current
- Carefully interviewed, selected, trained, and supervised staff.
- Set clear expectations and created positive working environment for employees.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Correctly calculated over 1000 pieces of inventory and ordered appropriate supplies.
- Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
Information Technology Specialist
US Army Reserve
06.2015 - 11.2018
- Used ticketing systems to manage and process support actions and requests.
- Set up over 1500 network profiles, security permissions and file sharing systems.
- Controlled and managed server room, wireless network, server infrastructure, audiovisual equipment, laptops and video conferencing equipment.
- Performed daily system monitoring, verifying integrity and availability of hardware, server resources, systems and key processes.
- Researched product and issue resolution tactics to address customer concerns.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
Information Technology Specialist (25B)
US Army
10.2009 - 06.2015
- Researched product and issue resolution tactics to address customer concerns.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Used ticketing systems to manage and process over 2500 support actions and requests.
- Documented support interactions for future reference.
- Planned and implemented upgrades to system hardware and software.
- Designed and evaluated WAN and LAN connectivity technologies.
- Maintained flexible schedule and responded to after-hours and weekend emergencies.
- Implemented, developed and tested installation and update of file servers, print servers and application servers.
- Resolved issues and escalated problems with knowledgeable support and quality service.
Cook
Whataburger
03.2006 - 10.2009
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared 2+ orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
Education
No Degree - Political Science And Government
Paris Junior College
Paris, TX05.2019
High School Diploma -
Sulphur Springs High School
Sulphur Springs, TX05.2008
Skills
- Business Management
- Customer Engagement
- Health Code Compliance
- Purchasing
- Talent Development
- Inventory Control and Record Keeping
- Adaptable
- Staff Management
Timeline
Restaurant General Manager
Love's Travel Stops & Country Stores Inc.
11.2018 - Current
Information Technology Specialist
US Army Reserve
06.2015 - 11.2018
Information Technology Specialist (25B)
US Army
10.2009 - 06.2015
Cook
Whataburger
03.2006 - 10.2009
No Degree - Political Science And Government
Paris Junior College
High School Diploma -
Sulphur Springs High School
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