Summary
Overview
Work History
Education
Skills
References
References
Timeline
Generic

Latyma Smith

Charlotte,US

Summary

Certified Nursing Assistant/Secretary with 16 years of experience in patient care and administrative support. Proven expertise in palliative care, infection control, and conflict resolution. Committed to enhancing patient comfort and safety through meticulous service and effective collaboration with healthcare teams.

Overview

17
17
years of professional experience

Work History

Certified Nursing Assistant $16.00/30HRS

South Minister Head Start(PRN)
8919 Park RD, Charlotte, NC 28210
03.2025 - Current
  • Helped patients move in and out of beds, wheelchairs or automobiles and with dressing and grooming.
  • Provided companionship to elderly clients by engaging in conversation or playing games.
  • Assisted clients with activities of daily living like meal preparation and feeding.
  • Assisted clients with mobility issues by helping them transfer in and out of bed or wheelchair.
  • Assisted family members in understanding how best to provide care for their loved one at home.
  • Greeted patients and families with enthusiastic, compassionate attitude to establish long-term professional relationships.
  • Prepared high-quality nutritious meals for patients to promote better overall health and improve eating habits.
  • Provided entertainment and companionship through conversation, reading, and board games.

Advance Medical Support Assistant $29.29/40HRS

Salisbury VA Medical Center(Full-Time)
1601 Brenner Ave, Salisbury, NC 28144
09.2024 - Current
  • Collaborated with new customers to give details about company offerings.
  • Performed follow up calls to confirm scheduled appointments.
  • Provided timely, courteous, and knowledgeable responses to information requests.
  • Scheduled and confirmed appointments.
  • Developed new leads each day at or above quotas.
  • Worked collaboratively with other team members to meet departmental goals.
  • Generated daily reports on the number of booked, canceled, rescheduled appointments.
  • Assisted in scheduling, rescheduling, and canceling appointments for patients.

Hospice Certified Nursing Assistant $28.67/40hrs

Hampton VA Medical Center(Full-Time)
100 Emancipation Dr, Hampton, VA 23667
11.2023 - 09.2024
  • Examined and treated patient lacerations, contusions, and physical symptoms and referred patients to other medical professionals.
  • Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
  • Collaborated with interdisciplinary team members to ensure quality patient care was delivered at all times.
  • Utilized appropriate safety measures when handling hazardous materials or waste products.
  • Conducted patient education on health maintenance and disease prevention.
  • Assisted patients with daily living activities, including bathing, dressing, and grooming.
  • Reminded patients to take prescribed medications or nutritional supplements.
  • Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
  • Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.

Certified Nursing Assistant $26.00/36HRS

Windsor Meade(PRN)
3900 Windsor Hall Dr, Williamsburg, VA 23188
07.2023 - 11.2023
  • Coordinate patient appointments and medical records, ensuring accurate and timely documentation.
  • Facilitated over 500 patient interactions monthly, enhancing patient satisfaction and clinic efficiency.
  • Utilize electronic health records systems to streamline administrative processes.
  • Resolve scheduling conflicts and patient inquiries, improving overall service delivery.
  • Collaborate with healthcare professionals to optimize patient care and support clinical operations.
  • Maintain accurate patient records and manage scheduling conflicts, contributing to efficient patient care and streamlined administrative processes.
  • Implemented new scheduling protocols that improved appointment adherence, enhancing overall patient care and operational efficiency.
  • Assist patients with appointment scheduling and medical inquiries, providing empathetic support and ensuring a positive patient experience.
  • Provide emotional and spiritual support, enhancing patient comfort and well-being.
  • Coordinate communication among healthcare providers for comprehensive patient care.
  • Educate patients and families on treatments, improving understanding and cooperation.
  • Prepare patients for surgery, ensuring proper positioning, shaving, and draping.
  • Adjust oxygen levels to maintain patient safety and comfort.
  • Facilitate end-of-life care planning, ensuring patient wishes are respected and documented effectively.
  • Monitor patient vitals and symptoms, accurately reporting changes to medical staff to optimize treatment plans.
  • Assist in daily living activities, fostering a compassionate environment that promotes patient dignity and comfort.
  • Prepared patients for treatments and social activities, ensuring timely response to emergencies.
  • Recorded patient vitals and documented care efficiently using company software.
  • Explained medical instructions to patients and family members, enhancing understanding.
  • Transported patients using wheelchairs and beds, ensuring safe and comfortable transfers.
  • Assisted nurses and physicians with medical equipment and patient care, improving operational efficiency.
  • Coordinated patient transport to treatment units, enhancing workflow efficiency and patient care quality.
  • Reviewed patient dietary restrictions and allergies, ensuring compliance with prescribed diets and improving patient health outcomes.

Medical Unit Secretary $19.79/40hrs

Riverside Regional Medical Center(Full-Time)
500 J Clyde Morris, Newport News, VA 23601
05.2022 - 11.2023
  • Completed relevant insurance and other claim forms.
  • Processed incoming and outgoing mail on a daily basis.
  • Provided support to nursing staff by coordinating activities such as discharging patients, stocking supplies, and ordering equipment as needed.
  • Reviewed daily reports of discharged patients to ensure all necessary paperwork was completed correctly.
  • Collected lab specimens from patients according to established protocols.
  • Performed bookkeeping duties, preparing and sending financial statements or bills.
  • Transcribed recorded practitioners' diagnoses and recommendations into medical records.
  • Greeted patients, determined purpose of visit and directed to appropriate staff.
  • Answered telephones and directed calls to appropriate medical or adminstrative staff.

Marine Painter $22.23/40HRS

Huntington Ingalls(Full-Time)
4104 Washington Ave, Newport News, VA 23607
07.2020 - 05.2022
  • Adept at troubleshooting problems related to poor adhesion or improper application of paint products.
  • Well-versed in performing touch-ups after drying time has been completed per manufacturer's specifications.
  • Adept at inspecting finished work for quality assurance purposes and making corrections as needed.
  • Capable of performing light carpentry tasks related to marine vessel repair jobs if necessary.
  • Skilled in identifying imperfections on metal surfaces prior to painting and recommending appropriate solutions.
  • Trained in conducting post project clean up activities such as disposing of waste materials properly.
  • Experienced in adhering to safety protocols while working with hazardous materials.

Direct Support Professional $17.68/40HRS

Versability Resources(Full-Time)
2520 58TH St, Hampton, VA 23661
08.2016 - 04.2021
  • Assisted clients with daily living tasks such as hygiene, meal preparation, dressing, grooming, housekeeping duties.
  • Maintained accurate records of client data including incident reports, progress notes, treatment plans.
  • Massaged patients or applied preparations or treatments to body.
  • Directed patients in simple prescribed exercises or in use of braces or artificial limbs.
  • Coordinated with doctors and registered nurses to develop care plans for clients.
  • Prepared and maintained records of client progress and performed services.
  • Successfully scheduled appointments, ensuring all details were documented accurately and efficiently.
  • Utilized various software programs to manage calendars and set up new appointments.
  • Tracked daily, weekly, and monthly data related to appointment volume and duration.
  • Maintained accurate records of all scheduled appointments.
  • Document patient records, monitor conditions, and ensure accurate data entry.
  • Respond swiftly in emergencies, demonstrating quick decision-making skills.
  • Greet patients and visitors professionally, addressing inquiries promptly.
  • Verify insurance coverage and schedule lab tests per physician orders.
  • Maintain inventory levels and order supplies to ensure unit efficiency.
  • Coordinated with healthcare teams to streamline patient admission processes, ensuring accurate insurance verification and timely scheduling.
  • Analyzed inventory data to predict supply needs, reducing shortages and ensuring continuous availability of critical medical supplies.
  • Maintained comprehensive patient records, ensuring data integrity and facilitating quick retrieval for medical staff.

Direct Support Professional $18.00/32HRS

HNNCSB(Part-Time)
300 Medical Dr, Hampton, VA 23666
12.2015 - 01.2019
  • Greeting Patients, Scheduling Appointments, Relaying messages to appropriate staff, Canceling appointments, Rescheduling appointments, Offered encouragement, coaching and emotional support to help clients achieve established goals, Guided clients in administering proper dose and timing of medications, Followed approved behavior plans and intervention strategies to support client progress towards goals.
  • Maintained accurate records of client data including incident reports, progress notes, treatment plans.
  • Massaged patients or applied preparations or treatments to body.
  • Coordinated with doctors and registered nurses to develop care plans for clients.
  • Evaluated client's needs to plan for continuing services.
  • Drove motor vehicles to transport clients to physicians' offices or outings.
  • Prepared and maintained records of client progress and services performed, reporting changes in client condition to manager and supervisor.

Secretary's Assistant $18.00/40HR

Eastern State Hospital(Full-Time)
4601 Ironbound Rd, Williamsburg, VA 23188
11.2013 - 01.2016
  • Monitored current conditions, asked questions about health concerns and reported back to Clinical staff.
  • Updated chart with current patient information, Scheduling Appointments for patients, Answering phones, Greeting patients, Relaying messages to appropriate staff inside and off the unit.
  • Entered data into computer system quickly and accurately while ensuring confidentiality of records at all times.
  • Answered telephone calls professionally and directed them to appropriate personnel within the organization.
  • Provided excellent customer service by addressing customer queries promptly and effectively.
  • Arranged conference, meeting and travel reservations for office personnel.
  • Scheduled and confirmed appointments for clients or customers.
  • Learnt to operate new office technologies as were developed and implemented.
  • Created fliers and invitations for conferences or special events.
  • Arranged for repairs for office equipment malfunctions.

Certified Nursing Assistant $16.00/36HR

Maxim Healthcare Services( Per Diem)
293 Independence Blvd Suite 400, Virginia Beach, VA 23462
09.2012 - 10.2013
  • Handled non-medical patient care activities and provided laundry and meal assistance.
  • Recorded patient heart rate, pulse and blood pressure.
  • Collaborated with physicians and registered nurses to perform procedures.
  • Offered reminders to patients about medications, supplements and treatments.
  • Completed daily documentation and charts regarding patient care and input reports into practice databases.
  • Assisted patients with personal hygiene tasks, such as bathing and dressing, while maintaining respect for patient privacy and dignity.
  • Provided quality care to elderly patients in a long-term care facility setting.
  • Measured patient vital signs, recording body temperature, blood pressure, and heart rate.
  • Demonstrated strong communication skills when interacting with patients, families, and healthcare professionals.
  • Utilized PPE appropriately and followed patient safety and infection control guidelines.
  • Helped maintain a positive environment by providing encouragement and support to residents.

Appointment Scheduler $12.00/40HR

Dr. Minnie Stiff Pediatrics(Full-Time)
2110 Hartford Rd, Suite C, Hampton, VA 23666
03.2009 - 05.2011
  • Answers phones and emails, Call to confirms appointments, Inputs customer data into company systems, Greeting Patients, Type Letters, Schedule Medical Appointments, Send samples for medical testing and record the results, Answer Phones.
  • Successfully scheduled appointments, ensuring all details were documented accurately and efficiently.
  • Maintained a high level of professionalism when interacting with clients over the phone or via email.
  • Actively monitored incoming calls, emails, and other forms of communication for potential appointment requests.
  • Utilized various software programs to manage calendars and set up new appointments.
  • Assisted customers with selecting an appropriate time for their appointment based on their individual needs.
  • Tracked daily, weekly, and monthly data related to appointment volume and duration.
  • Followed up with customers after their appointment to make sure they were satisfied with the services provided.
  • Adjusted existing appointments as needed due to changes in availability or customer preferences.
  • Scheduled any necessary follow-up appointments, as directed by physicians.

Secretary's Assistant $12.00/40HR

Denbigh Heating & Air Conditioning(Full-Time)
605 Industrial Park Dr, Newport News, VA 23608
02.2008 - 03.2009
  • Contact vendors to Order Parts, Kept accurate of work activities, times, materials, and faults on work orders.
  • Answer Phones, Scheduled appointments and conducted follow-up calls to clients.
  • Maintained electronic filing systems and categorized documents.
  • Performed research to collect and record industry data.
  • Operated electronic mail systems and coordinated flow of information, internally, and with other organizations.
  • Reviewed work completed by other employees to verify proper spelling and grammar.
  • Developed and maintained internal and external company Web sites.
  • Opened, routed, and distributed incoming mail to staff members.
  • Operated dictation machine or took dictation by shorthand to transcribe information.
  • Arranged for repairs for office equipment malfunctions.

Education

Certification - Nursing

New Horizons
Hampton, VA
09.2012

High School Diploma -

Hampton High School
Hampton, VA
07.2008

Certification - Clinical Medical Assisting

Everest College
Newport News, VA
03.2008

Skills

  • Active listening
  • Decision-making abilities
  • Infection control
  • Physical stamina
  • Medication administration
  • Time management
  • Vital signs monitoring
  • Conflict resolution
  • Palliative care expertise
  • Empathy and compassion
  • Stress management
  • Professional boundaries
  • First aid and CPR
  • Medical documentation
  • Cultural sensitivity
  • Quality Assurance
  • Specimen collection
  • Medical terminology knowledge
  • Patient assessments
  • Database Administration
  • Client documentation
  • HIPAA
  • HIPAA compliance
  • WPM: 35
  • Microsoft Word
  • Outlook
  • Teams
  • Excel
  • PowerPoint
  • CPRS
  • Certified Nursing Assistant
  • Providing customer service
  • Medication Aide

References

  • Erica Jones, Versability Resources, Ejones9980@gmail.com, 757-712-9317
  • Tiasha Thompson, Harmony On The Peninsula, Tiashathompson11485@yahoo.com, 757-759-1421
  • Elmora Evans, Hampton Va Medical Center, Elmora.Evans@VA.GOV, 175-778-1565

References

References available upon request.

Timeline

Certified Nursing Assistant $16.00/30HRS

South Minister Head Start(PRN)
03.2025 - Current

Advance Medical Support Assistant $29.29/40HRS

Salisbury VA Medical Center(Full-Time)
09.2024 - Current

Hospice Certified Nursing Assistant $28.67/40hrs

Hampton VA Medical Center(Full-Time)
11.2023 - 09.2024

Certified Nursing Assistant $26.00/36HRS

Windsor Meade(PRN)
07.2023 - 11.2023

Medical Unit Secretary $19.79/40hrs

Riverside Regional Medical Center(Full-Time)
05.2022 - 11.2023

Marine Painter $22.23/40HRS

Huntington Ingalls(Full-Time)
07.2020 - 05.2022

Direct Support Professional $17.68/40HRS

Versability Resources(Full-Time)
08.2016 - 04.2021

Direct Support Professional $18.00/32HRS

HNNCSB(Part-Time)
12.2015 - 01.2019

Secretary's Assistant $18.00/40HR

Eastern State Hospital(Full-Time)
11.2013 - 01.2016

Certified Nursing Assistant $16.00/36HR

Maxim Healthcare Services( Per Diem)
09.2012 - 10.2013

Appointment Scheduler $12.00/40HR

Dr. Minnie Stiff Pediatrics(Full-Time)
03.2009 - 05.2011

Secretary's Assistant $12.00/40HR

Denbigh Heating & Air Conditioning(Full-Time)
02.2008 - 03.2009

Certification - Nursing

New Horizons

High School Diploma -

Hampton High School

Certification - Clinical Medical Assisting

Everest College

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