LaTyra Batts
Manor,TX
Summary
Personable and dedicated Customer Service Representative with extensive experience. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
11
11
years of professional experience
Work History
Technical Support Representative
Visa
Austin, TX
05.2020 - Current
- Delivered excellent customer service by handling inquiries, resolving complaints, and offering product guidance.
- Demonstrated proficiency in accurately and efficiently processing payments, balance transfers, and account updates.
- Ensured accuracy of customer information for proper account management.
- Conducted investigations into potential fraud cases and promptly informed relevant authorities of any suspicious activity.
- Provided timely resolution to escalated customer issues, ensuring positive customer relations.
- Informed customers about their entitlements concerning billing disputes and fraud protection services.
- Facilitated the resolution of customer complaints by collaborating with cross-functional teams from marketing, sales, and finance.
- Took charge of monitoring daily performance metrics like average handle time and first contact resolution rate to ensure team goals were consistently reached.
- Provided guidance to new employees on policies and procedures for credit card operations and customer service.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Customer Service Representative
Marriott International, Inc.
Austin , TX
08.2013 - 05.2020
- Responded to customer queries and delivered precise details about products and services.
- Efficiently managed inbound customer calls for booking reservations and providing information on rates, availability, and policies.
- Executed payment processing for guests, utilizing both credit card and cash transactions at check-in and checkout.
- Maintained accurate and up-to-date guest account records, encompassing contact details and preferences.
- Maintained data integrity by verifying daily reservations with expected arrivals.
- Formulated strategies to increase occupancy rates by developing and implementing promotional campaigns alongside discounted offerings.
- Demonstrated strong organizational skills by efficiently managing simultaneous tasks.
- Provided exceptional customer service by addressing and resolving all complaints.
Education
High School Diploma -
Manor High School
Manor, TX04-2013
Skills
- Hardware diagnostics
- Software Installation
- Data Recovery
- Application support
- Customer satisfaction measurement
- Complaint resolution
- Inbound and Outbound Calling
- Data Entry
- Information Security
- Microsoft Excel
- Executive management support
- 10-Key
- Microsoft Outlook
- Typing [53] WPM
Timeline
Technical Support Representative
Visa
05.2020 - Current
Customer Service Representative
Marriott International, Inc.
08.2013 - 05.2020
High School Diploma -
Manor High School