LaTyra Ramar
Houston,TX
Summary
Dynamic customer service professional with proven expertise at Iqor Holdings US, adept at resolving conflicts and enhancing customer satisfaction. Skilled in active listening and complaint resolution, I foster strong relationships that drive loyalty and repeat business. Proficient in data entry and Microsoft Excel, I deliver results in high-pressure environments.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Iqor Holdings US
11.2022 - 04.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Caregiver
The Village of the Heights
02.2020 - 11.2022
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Built strong relationships with clients to deliver emotional support and companionship.
Caregiver
Brookdale Assisted Living
06.2021 - 08.2022
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.
Cashier
Walmart
10.2018 - 01.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained orderly display of merchandise at the front.
Education
High School Diploma -
Kashmere Hs
Houston, TX05.2019
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Relationship building
- Problem resolution
- Customer relations
- Computer proficiency
- Call center experience
- Microsoft Excel
- Complaint resolution
- Payment processing
- Customer satisfaction measurement
Timeline
Customer Service Representative
Iqor Holdings US
11.2022 - 04.2025
Caregiver
Brookdale Assisted Living
06.2021 - 08.2022
Caregiver
The Village of the Heights
02.2020 - 11.2022
Cashier
Walmart
10.2018 - 01.2020
High School Diploma -
Kashmere Hs
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