Summary
Overview
Work History
Education
Skills
Timeline
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LaTyra Scott

CHARLOTTE,North Carolina

Summary

I am a dedicated and compassionate hard worker with entry level skills I’m also a Patient Care Scheduler with over 1 and a Half year of experience in medical office environments. Skilled in high-volume call handling, appointment scheduling, EHR management, and patient support. With ability to deliver excellent customer service and manage confidential medical data accurately. Currently pursuing my certification in Medical Billing and Coding. Eager to contribute efficiency, professionalism, and warmth to a clinical team.

Overview

6
6
years of professional experience

Work History

Patient Care Scheduler

NavitsPartners
03.2023 - 02.2024
  • Answered a high volume of patient calls daily, assisting with scheduling and rescheduling needs.
  • Delivered exceptional customer service, ensuring positive patient interactions and satisfaction.
  • Scheduled appointments, follow-ups, and referrals in a timely, accurate manner.
  • Updated and maintained electronic health records (EHR) with current patient information and visit outcomes.
  • Collected basic patient information and ensured accurate documentation before appointments.
  • Communicated effectively with clinical staff to coordinate schedules and availability.
  • Provided patients with directions to office locations and procedure-specific information as needed.

Security Guard

Allied Universal Security
08.2022 - Current
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere.
  • Patrolled and monitored premises using various methods.
  • Secured premises and personnel by monitoring surveillance equipment.
  • Checked identification to eliminate unauthorized access

Data Entry Clerk

JPMorgan Chase
04.2022 - 12.2022
  • Completed data entry tasks with accuracy and efficiency.
  • Scanned and stored documents to maintain organized records.
  • Entered numerical data quickly and accurately using 10-key pad
  • Sorted documents and maintained filing systems

Front Desk Agent

Hilton Charlotte University Place
01.2022 - 03.2022
  • Managed reservations and provided confirmation information.
  • Answered calls and assisted customers with inquiries.
  • Greeted and assisted guests to ensure satisfaction.
  • Handled billing and posted charges accurately

Sales Associate

Paradies Lagardere
08.2019 - 03.2022
  • Worked independently or within team environment.
  • Processed credit card payments and accurately handled cash.
  • Developed customer base by delivering consistent customer service.
  • Rotated stock and restocked shelves to maintain product availability and store appearance

Customer Service Representative

Iqor
03.2021 - 11.2021
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Education

In Progress - Medical Billing And Coding

Central Piedmont Community College
Charlotte, NC
12-2026

High School Diploma -

West Mecklenburg HighSchool
Charlotte, NC
06.2019

Skills

  • High-Volume Call Management,
  • Appointment Scheduling,
  • Electronic Health Records (EHR),
  • Customer Service in Healthcare,
  • Patient Triage Support,
  • Medical Office Procedures,
  • Microsoft Office Suite

Timeline

Patient Care Scheduler

NavitsPartners
03.2023 - 02.2024

Security Guard

Allied Universal Security
08.2022 - Current

Data Entry Clerk

JPMorgan Chase
04.2022 - 12.2022

Front Desk Agent

Hilton Charlotte University Place
01.2022 - 03.2022

Customer Service Representative

Iqor
03.2021 - 11.2021

Sales Associate

Paradies Lagardere
08.2019 - 03.2022

High School Diploma -

West Mecklenburg HighSchool

In Progress - Medical Billing And Coding

Central Piedmont Community College

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