Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

LaTyron McCall

Mobile,USA

Summary

Results-driven professional with over 7 years of experience spanning sales, recruiting, and customer service. Proven track record of exceeding sales targets, streamlining recruitment processes, and delivering exceptional customer experiences. Adept at leveraging strong interpersonal skills to build lasting client relationships and motivate teams. Demonstrated expertise in identifying talent needs, optimizing sales strategies, and implementing customer-centric solutions. Committed to enhancing operational efficiency and achieving organizational goals through innovative problem-solving and strategic planning.

Overview

9
9
years of professional experience

Work History

Office Manager

AB Clinic Family Care, Inc
01.2025 - Current
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

Sales Specialist

GNC Live Well
08.2024 - Current
  • Provided first-rate service to all customers and potential customers.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • store merchandise racks and displays to promote and maintain visual appealing environments.

Lease End Representative

JM Family Enterprise
08.2020 - 03.2024
  • Advised customers on company policies, providing exceptional service via telephone and email.
  • Increased brand loyalty by suggesting contract renewals, resulting in a higher customer retention rate.
  • Updated database with current operational information and customer data, ensuring accuracy and efficiency.
  • Proactively identified customer needs, addressed problems, and explored opportunities for new business.
  • Utilized expert-level knowledge of company policies to resolve technical and service-related issues promptly.
  • Attended training sessions to continuously develop knowledge, techniques, and skills.

Assistant Branch Manager

Enterprise Rent-A-Car
08.2018 - 08.2020
  • Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
  • Managed risk effectively through strict adherence to compliance guidelines, minimizing financial losses due to fraud or errors in transactions.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Maintained and developed relationships with business customers, identifying opportunities for growth and enhanced service levels.

VISTA Member

Big Brothers Big Sisters
01.2016 - 07.2018


  • Enhanced community engagement by organizing and executing outreach events.
  • Actively recruited mentors and mentees, fostering successful relationships within the program.
  • Built strong relationships with donor organizations, tracking progress and ensuring positive experiences for participants.
  • Educated mentors about the mentoring process, providing continuous support throughout the relationship.
  • Handled day-to-day duties with accuracy and efficiency, supporting managers and maintaining organized files.
  • Delivered exceptional customer service, resulting in strengthened relationships and positive experiences.
  • AmeriCorps VISTA

Education

Bachelor of science - Broadcast Journalism

troy university
07.2013

MBA - Business Administration, Marketing

Columbia southern university
10.2018

Skills

  • Sales Specialist
  • Paperwork Processing
  • Data Quality Assurance
  • Customer Engagement
  • Proficiency in Microsoft Word
  • Proficiency in PowerPoint
  • Proficiency in Excel
  • Problem-Solver
  • Team Collaboration
  • Written & Verbal Communication
  • Interpersonal Skills
  • Organizational Skills
  • Goal-Oriented Mindset
  • Decision-Making

Accomplishments

Dale Carnegie's Highest Award for achievement (voted by my peers)

Timeline

Office Manager

AB Clinic Family Care, Inc
01.2025 - Current

Sales Specialist

GNC Live Well
08.2024 - Current

Lease End Representative

JM Family Enterprise
08.2020 - 03.2024

Assistant Branch Manager

Enterprise Rent-A-Car
08.2018 - 08.2020

VISTA Member

Big Brothers Big Sisters
01.2016 - 07.2018

MBA - Business Administration, Marketing

Columbia southern university

Bachelor of science - Broadcast Journalism

troy university

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LaTyron McCall