Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

LaTyron McCall

Mobile,AL

Summary

Dedicated professional with a proven track record in customer service, time management, recruiting, and sales. Passionate about remote work with plans to seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills and problem-solving skills.

Overview

13
13
years of professional experience

Work History

Lease End Representative

JM Family
08.2020 - Current
  • - Advised customers on company policies, providing exceptional service via telephone and email.
  • - Increased brand loyalty by suggesting contract renewals, resulting in higher customer retention rate.
  • - Updated database with current operational information and customer data, ensuring accuracy and efficiency.
  • - Proactively identified customer needs, addressed problems, and explored opportunities for new business.
  • - Utilized expert-level knowledge of company policies to resolve technical and service-related issues promptly.
  • - Attended training sessions to continuously develop knowledge, techniques, and skills.

Assistant Branch Manager

Enterprise Rent-A-Car
10.2018 - 08.2020
  • Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Streamlined branch operations for increased efficiency through implementation of new processes and procedures.
  • Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
  • Developed strong relationships with key clients, contributing to significant growth in business revenue.
  • Managed risk effectively through strict adherence to compliance guidelines, minimizing financial losses due to fraud or errors in transactions.
  • Complied with regulatory guidelines and requirements.
  • Established staffing schedules, monitored compliance, and evaluated employee performance.
  • - Boosted staff morale through daily huddles to communicate goals, strategies, and initiatives.
  • - Maintained and developed relationships with business customers, identifying opportunities for growth and enhanced service levels.

AmeriCorp Vista

Big Brothers Big Sisters
01.2016 - 07.2018
  • Enhanced community engagement by organizing and executing outreach events.
  • Strengthened partnerships with local organizations by attending meetings and collaborating on joint initiatives.
  • Developed marketing materials for VISTA programs, increasing volunteer interest and involvement.
  • - Actively recruited mentors and mentees, fostering successful relationships within the program.
    - Built strong relationships with donor organizations, tracking progress and ensuring positive experiences for participants.
    - Educated mentors about the mentoring process, providing continuous support throughout the relationship.
    - Handled day-to-day duties with accuracy and efficiency, supporting managers and maintaining organized files.
    - Delivered exceptional customer service, resulting in strengthened relationships and positive experiences.

Sales Associate

General Nutrition Center, GNC
09.2010 - 07.2017
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.

Education

MBA - Marketing

Columbia Southern University
Orange Beach, AL
10.2018

Bachelor of Science - Broadcast Journalism

Troy University
Troy, AL
07.2013

Skills

  • Sales
  • Paperwork Processing
  • Data Entry & Maintenance
  • Remote Collaboration Tools
  • Proficiency in Microsoft Word & Powerpoint
  • Telephone Reception
  • Team collaboration
  • Written & Oral Communication
  • Interpersonal skills
  • Customer Support & Relations
  • Organizational skills
  • Goal-oriented mindset

References

References available upon request.

Timeline

Lease End Representative

JM Family
08.2020 - Current

Assistant Branch Manager

Enterprise Rent-A-Car
10.2018 - 08.2020

AmeriCorp Vista

Big Brothers Big Sisters
01.2016 - 07.2018

Sales Associate

General Nutrition Center, GNC
09.2010 - 07.2017

MBA - Marketing

Columbia Southern University

Bachelor of Science - Broadcast Journalism

Troy University

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LaTyron McCall