Latysha Belle
2966 Spruce Cir,GA
Summary
Dynamic customer service professional with proven expertise in problem-solving and verbal communication, honed across roles at Get Insured 24/7 and other leading companies. Excelled in reducing call handling times and enhancing customer satisfaction through effective issue resolution and mastery of CRM software. Demonstrates exceptional ability to prioritize workload and maintain professionalism in high-volume environments.
Overview
15
15
years of professional experience
Work History
Call Center Representative
Get Insured 24/7
09.2024 - Current
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Service Center Representative
Insight Global
09.2023 - 05.2024
- Maintained detailed records of customer interactions, ensuring accurate documentation for future reference or follow-up actions.
- Enhanced customer satisfaction by providing timely and accurate information on products and services.
- Reduced call escalations with effective communication skills and thorough understanding of company policies.
Call Center Representative
Beacon Hill
01.2022 - 07.2023
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
Package Handler
USPS
10.2017 - 01.2018
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Assembled, sealed, and loaded packages into correct trucks.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
Cashier
Thomas Bakery
03.2010 - 05.2017
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Education
GED -
Georgia Pediment Tech
Atlanta, Ga03-2012
Skills
- Problem-solving skills
- Customer support
- Data entry
- Customer service
- Call center customer service
- Verbal and written communication
- Resolving issues
- Workload prioritization
- Call center operations
- CRM software
Timeline
Call Center Representative
Get Insured 24/7
09.2024 - Current
Service Center Representative
Insight Global
09.2023 - 05.2024
Call Center Representative
Beacon Hill
01.2022 - 07.2023
Package Handler
USPS
10.2017 - 01.2018
Cashier
Thomas Bakery
03.2010 - 05.2017
GED -
Georgia Pediment Tech
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