Summary
Overview
Work History
Education
Skills
Timeline
Generic

LaTysha Jackson

Broken Arrow,OK

Summary

Dedicated Office Assistant with over 15 successful years of clerical experience in busy office environments achieving superior levels of administrative effectiveness. Excels in telephone support and greeting arriving visitors. Strong knowledge of WebTMA, Lucity & Microsoft applications and history achieving high data output. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

16
16
years of professional experience

Work History

Office Assistant

City Of Tulsa
04.2008 - Current
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Maintained and updated office records, both digital and physical.
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
  • Managed daily data entry and kept clerical information accurate and up-to-date.
  • Collaborated with various departments to complete assigned tasks.
  • Ordered office supplies and kept office stocked with needed resources to operate smoothly.
  • Prepared and edited documents to produce precise, accurate and professional communication.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Input data into spreadsheets and databases.
  • Reviewed files, records and other documents to obtain information to respond to requests.
  • Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
  • Edited and proofread documents for accuracy and completeness.
  • Assisted with onboarding of new employees.
  • Compiled and analyzed data to produce reports.

Technical Support Specialist

Alorica
07.2007 - 01.2008
  • Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Documented support interactions for future reference.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Explained technical information in clear terms to promote better understanding for non-technical users.
  • Recorded and maintained relevant notes for each client and work order.
  • Walked individuals through basic troubleshooting tasks.
  • Resolved 50-75 technical support inquiries per day.
  • Suggested software and hardware modifications to reduce lag time and improve overall speed.
  • Researched product and issue resolution tactics to address customer concerns.
  • Managed high levels of call flow and responded to 75-100 technical support needs.
  • Diagnosed and troubleshot hardware, software and network issues.

Education

GED -

Will Rogers High School
Tulsa, OK
05.1998

Skills

  • Clerical Support
  • Data Entry
  • Issue Resolution
  • Filing and Data Archiving

Timeline

Office Assistant

City Of Tulsa
04.2008 - Current

Technical Support Specialist

Alorica
07.2007 - 01.2008

GED -

Will Rogers High School

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LaTysha Jackson