Summary
Overview
Work History
Education
Skills
Timeline
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Breeonna Lawson

Houston,AL

Summary

Knowledgeable and dedicated customer service professional with extensive experience in the Customer Service and Medical industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

11
11
years of professional experience

Work History

Program Specialist

Eversana
07.2021 - Current
  • Spearheaded implementation of program rules, frameworks and toolkits to facilitate smooth change management process.
  • Evaluated program operations, successes and deficiencies to identify concerns and recommend strategies to enhance processes and elevate results.
  • Oversaw appointment scheduling, payroll and financial reimbursement of expenditures.
  • Developed and deepened productive community relationships to assist with defining requirements, executing plans and strengthening leadership.

Certified Nursing Assistant

SKLD Illuminate
04.2020 - 05.2021
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.

Customer Service Representative

Trividia Health
11.2018 - 03.2021
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Responded to customer calls and emails to answer questions about products and services.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.
  • Educated customers on company systems, form completion, and access to services.

Patient Service Representative

Hackley Community Care Center
02.2013 - 08.2018
  • Assisted patients in filling out check-in and payment paperwork.
  • Handled customer service inquiries in person, via telephone and through email.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Verified patient insurance eligibility and entered patient information into system.
  • Provided excellent customer service to patients and medical staff.

Education

GED -

Orchard View High School
Muskegon, MI
02.2013

Skills

  • Quality Control
  • Call Center Operations
  • Problem-Solving Skills
  • Customer Support
  • System Documentation
  • Data Gathering
  • Customer Communication
  • Verbal and Written Communication
  • Training and Development
  • Appointment Scheduling
  • Patient Callbacks
  • Patient Data Processing
  • Medical Billing
  • Inbound and Outbound Calling

Timeline

Program Specialist

Eversana
07.2021 - Current

Certified Nursing Assistant

SKLD Illuminate
04.2020 - 05.2021

Customer Service Representative

Trividia Health
11.2018 - 03.2021

Patient Service Representative

Hackley Community Care Center
02.2013 - 08.2018

GED -

Orchard View High School

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Breeonna Lawson