Laudy Cedeno
Kissimmee
Summary
Sales professional with proven ability to drive revenue growth and enhance customer satisfaction. Known for fostering collaborative team environments and delivering results in fast paced settings. Skilled in strategic planning, client relationship management, and adaptive problem-solving.
Overview
22
22
years of professional experience
Work History
Lowe’s Pro Sales Specialist
Lowe’s
08.2018 - Current
- Built rapport with customers and assessed needs to make produc recommendations and upsell.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built strong client relationships through consistent communication and effective problem solving.
- Provided first-rate service to all customers and potential customers.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Sales Associate
Micheal Kors
02.2017 - 08.2019
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Senior General Store Manager
Lowe’s
03.2003 - 02.2017
- Oversaw financial management activities such as budget planning, expense tracking, and cash handling procedures to ensure fiscal accountability.
- Delivered impressive store performance with efficient cost control measures, resulting in increased profitability.
- Cultivated a high-performance team culture through ongoing coaching, mentoring, and cross-functional collaboration efforts.
- Streamlined store operations by implementing effective inventory management strategies and optimizing staff schedules.
- Managed 35 store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Managed inventory control, cash control, and store opening and closing procedures.
Education
Lois Fabio High School
Haucho, PeruSkills
- Team leadership and coaching
- Customer service and care
- Store operations
- Client relations
- Upselling and cross selling
- Client relationship building
Languages
English
Spanish
Timeline
Lowe’s Pro Sales Specialist
Lowe’s
08.2018 - Current
Sales Associate
Micheal Kors
02.2017 - 08.2019
Senior General Store Manager
Lowe’s
03.2003 - 02.2017
Lois Fabio High School
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