Laugatausala Viliamu
Waianae,HI
Summary
Dedicated Maintenance Supervisor bringing many years of positive maintenance team leadership. Strong knowledge of preventive maintenance scheduling as well as unscheduled repairs to minimize downtime. Brings solid commitment to quality and efficiency.
Overview
17
17
years of professional experience
Work History
Maintenance Manager
Hunt Companies Llc-military Housing
Honolulu, Hawaii
01.2017 - 12.2024
- Managed maintenance schedules for military housing units and common areas.
- Coordinated with contractors for repair and renovation projects in residential facilities.
- Oversaw inventory management of maintenance supplies and equipment for housing operations.
- Inspected properties to identify maintenance needs and ensure compliance with standards.
- Resolved tenant inquiries and concerns regarding maintenance issues promptly and effectively.
- Maintained records of repairs, service requests, costs.
- Inspected buildings, grounds and equipment regularly for safety hazards or breakdowns.
- Supervised preventive maintenance projects, employee tasks and performance and adherence to safety standards.
- Performed troubleshooting on malfunctioning systems when necessary.
- Managed the maintenance staff and their daily activities.
- Assigned duties to workers according to their skillsets.
- Managed team of employees, daily progress reports and overall project planning.
- Organized work orders, assigned tasks to staff members and tracked progress of repairs and maintenance projects.
- Reviewed completed work orders to ensure quality control measures are followed.
- Delegated daily tasks to employees to manage resources and meet deadlines.
- Conducted regular training sessions for maintenance personnel on safety protocols and best practices.
- Analyzed customer feedback about services provided by the department.
- Resolved conflicts among employees in the maintenance department.
- Planned incentive programs to maximize employee performance.
- Recruited and trained new employees to meet job requirements.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Reviewed completed work to verify consistency, quality, and conformance.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Delegated work to staff, setting priorities and goals.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
Operations Manager
Forest City Navy Housing Hawaii
Honolulu, HI
02.2015 - 01.2017
- Coordinated maintenance schedules to ensure timely service for residents.
- Supervised staff to uphold quality standards and compliance regulations.
- Developed training programs to enhance team skills and efficiency.
- Implemented process improvements to streamline operational workflows.
- Maintained accurate records of housing assignments and resident requests.
- Facilitated communication between residents and management for effective problem resolution.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Managed scheduling, training and inventory control.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Built strong operational teams to meet process and production demands.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
- Developed and implemented operational procedures to ensure quality standards are met.
- Collaborated with management team on long-term strategic planning initiatives for the organization.
- Analyzed data from daily reports to identify trends in production performance metrics.
- Responded to information requests from superiors, providing specific documentation.
- Presented performance and productivity reports to supervisors.
- Prepared staff work schedules and assigned team members to specific duties.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Community Manager
Forest City Navy Housing Hawaii
Honolulu, NH
05.2012 - 02.2015
- Coordinated community events to enhance resident engagement and communication.
- Managed resident inquiries and resolved issues promptly and effectively.
- Collaborated with maintenance teams to ensure timely property upkeep and safety.
- Facilitated meetings with residents to discuss concerns and gather feedback.
- Organized volunteer initiatives to promote community involvement and support.
- Maintained accurate records of resident interactions and service requests.
- Responded to customer inquiries in a timely manner.
- Collected rent and other types of payments from residents, keeping thorough reports on those paying on time and delinquent individuals.
- Created content for social media platforms to engage the community.
- Developed and implemented strategies to increase community engagement.
- Managed multiple projects simultaneously, ensuring deadlines are met.
- Performed regular inspections on buildings, common areas and vacant units, identifying necessary repairs.
- Gained tenant satisfaction by showing and renting units, processing move-ins, initiating leases, executing renewals, and handling move-outs.
- Oversaw repairs and enhancements by working closely with maintenance staff.
- Drove facility growth and increased resident morale by planning special activities.
- Recommended property improvements based on detailed evaluations of current property conditions.
- Used communication, negotiation and problem-solving skills to settle neighborhood disputes.
- Analyzed user feedback and identified areas of improvement.
- Updated resident accounts with latest personal information and recent payments.
- Engaged with customers via forums, chatbots, emails.
- Created engaging content for newsletters, blogs, and social media posts.
- Managed budget for community events and activities, ensuring cost-effectiveness.
- Developed and enforced community guidelines to maintain a positive environment.
- Educated community members on products, services, and initiatives.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Planned, scheduled and coordinated general maintenance or repairs for commercial or residential properties.
- Managed day-to-day activities involving tenants, subcontractors and property management.
- Managed overall tenant relations, promoted tenant satisfaction and streamlined services delivery.
- Prepared detailed budgets and financial reports for properties.
- Compiled and conveyed operational and financial data to regional manager.
- Oversaw projects through timely inquiry response, event coordination and on-site support for feature film productions and events.
Furnishing Coordinator
Forest City Marine Housing Hawaii
Honolulu, Hawaii
05.2009 - 05.2012
- Managed communication between residents and maintenance staff.
- Streamlined onboarding process for new tenants and families.
- Facilitated conflict resolution among residents effectively.
- Maintained accurate records of tenant information and requests.
- Managed day-to-day operations of the department including scheduling tasks and assigning duties.
- Facilitated communication between different departments in order to resolve issues quickly.
- Monitored inventory levels and ordered additional supplies as needed.
- Resolved customer complaints in a timely manner while upholding company standards.
- Created and maintained accurate records of departmental activities, including budgets, personnel documents and project timelines.
- Ensured compliance with company policies and procedures related to project management activities.
- Delegated work to staff, setting priorities and goals.
- Guided employees in handling difficult or complex problems.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Reviewed employees' work to check adherence to quality standards and proper procedures.
- Implemented departmental policies and standards in conjunction with management to streamline internal processes.
- Recruited, interviewed and selected employees to fill vacant roles.
- Recommended solutions related to staffing issues and proposed procedural changes to managers.
Neighborhood Coordinator
Forest City Marine Housing Hawaii
Kaneohe, Hawaii
06.2008 - 05.2009
- Developed communication materials to inform residents about neighborhood programs.
- Gathered feedback from residents to identify needs and opportunities for growth.
- Maintained relationships with key contacts in the community.
- Participated in public forums regarding proposed changes affecting the community.
- Provided technical assistance to support resident initiatives.
- Assisted with event planning, coordination, and logistics.
- Provided direct service and support by handling referrals for advocacy issues or resolving complaints.
- Established and maintained relationships to meet community needs and avoid service duplication.
- Spoke to community groups to explain and interpret purposes, programs, and policies.
- Handled administrative procedures to meet objectives set by the senior management.
- Acted as consultant to community programs by interpreting regulations and policies.
Resident Services Specialist
Forest City Marine Housing Hawaii
Kailua, Hawaii
02.2008 - 06.2008
- Coordinated resident services and support for military families and personnel.
- Managed communication between residents and housing management teams.
- Assisted in processing maintenance requests and service orders efficiently.
- Provided guidance on housing policies and procedures to residents.
- Maintained accurate records of resident interactions and service requests.
- Resolved resident inquiries with empathy and effective problem-solving skills.
- Resolved conflicts between tenants peacefully while adhering to fair housing laws.
- Performed administrative tasks including filing documents, answering phones calls, responding emails.
- Assisted in the preparation of monthly newsletters for resident distribution.
- Provided support to residents with general inquiries and concerns.
- Conducted periodic inspections of residential units to ensure compliance with safety regulations.
- Developed and maintained positive relationships with tenants, contractors, and vendors.
- Responded promptly to emergency situations and coordinated appropriate resources for resolution.
- Maintained accurate records of tenant occupancy and rental history in accordance with company policies.
- Coordinated on-site activities for residents such as recreational events, educational seminars, and volunteer opportunities.
- Inspected common areas regularly to ensure cleanliness standards are met.
- Served as a liaison between management and tenants regarding lease agreements, rent payments, maintenance requests, and other related issues.
- Monitored tenant move-in and move-out process; prepared necessary paperwork accordingly.
- Updated knowledge of local housing laws, regulations, ordinances, codes applicable to property management operations.
- Ensured timely collection of rents from tenants by following established procedures.
- Collaborated with maintenance personnel on repairs or renovations within rented units.
- Attended meetings with other staff members or representatives from outside agencies as needed.
- Assisted with the coordination of special projects or events at properties when needed.
- Responded to crisis situations quickly to maintain calm and immediately determine level of assistance needed.
- Conducted regular rounds to keep residents and areas safe and secure.
- Answered telephones and routed calls or delivered messages.
- Interfaced with residents to address and resolve complaints or grievances.
Skills
- Maintenance management
- Inventory control
- Quality assurance
- Safety compliance
- Preventive maintenance
- Customer relations
- Team leadership
- Problem solving
- Effective communication
- Time management
- Employee performance assessment
- Work order management
- Employee performance evaluation
- Employee scheduling
- Employee training
- Excellent communication
- Emergency response
- Hiring and training
- Quality control
- Good judgment
- Work Planning and Prioritization
- Performance evaluations
- Safety protocols
- Continuous improvement
Timeline
Maintenance Manager
Hunt Companies Llc-military Housing
01.2017 - 12.2024
Operations Manager
Forest City Navy Housing Hawaii
02.2015 - 01.2017
Community Manager
Forest City Navy Housing Hawaii
05.2012 - 02.2015
Furnishing Coordinator
Forest City Marine Housing Hawaii
05.2009 - 05.2012
Neighborhood Coordinator
Forest City Marine Housing Hawaii
06.2008 - 05.2009
Resident Services Specialist
Forest City Marine Housing Hawaii
02.2008 - 06.2008