Summary
Overview
Work History
Education
Skills
Timeline
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Laughlin Vernyi

Kent,OH

Summary

Dynamic leader and strategic planner with a proven track record in customer service and sales, honed at Aldi and Heinen's Grocery Store. Excels in communication and decision-making, consistently meeting performance goals. Demonstrates a strong work ethic and leadership skills, enhancing team efficiency and customer satisfaction.

Overview

4
4
years of professional experience

Work History

Cashier

Aldi
Aurora, OH
07.2023 - Current
  • Greeted customers and answered any questions they had about the store's products and services.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Issued receipts, refunds, credits or change due to customers.
  • Stocked shelves with merchandise when needed.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Performed other duties as assigned by management.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Helped customers find specific products, answered questions, and offered product advice.

Front End Associate

Heinen's Grocery Store
Aurora, OH
10.2020 - 05.2022
  • Processed customer transactions and provided excellent customer service.
  • Assisted in organizing merchandise displays on the sales floor.
  • Maintained a clean, organized and inviting store environment.
  • Greeted customers warmly upon arrival and identified their needs.
  • Provided product knowledge to customers as needed.
  • Utilized point-of-sale system to process cash, credit card, check and gift card payments.
  • Performed daily opening and closing procedures according to standard operating procedures.
  • Organized backroom storage areas according to company standards.
  • Consistently met all performance goals set by management.
  • Maintained clean and clutter-free front-end area.
  • Collected and relocated shopping carts, baskets and reusable bags to appropriate areas.

Education

BBA - Business Management

Kent State University
Kent, OH
05-2026

High School Diploma -

Twinsburg High School
Twinsburg
05-2022

Skills

  • Strategic Planning
  • Decision-Making
  • Leadership skills
  • Communication skills
  • Customer service
  • Sales experience
  • Work ethic

Timeline

Cashier

Aldi
07.2023 - Current

Front End Associate

Heinen's Grocery Store
10.2020 - 05.2022

BBA - Business Management

Kent State University

High School Diploma -

Twinsburg High School
Laughlin Vernyi