Lauiesha Plummer
St Louis,MO
Summary
Proven success in enhancing patient care at CareSTL Health, leveraging skills in HIPAA Compliance and empathetic communication. Excelled in preventive healthcare measures and improved patient-provider relationships, contributing to efficient clinical operations. Demonstrated expertise in medical terminology and exceptional customer service, ensuring high levels of patient satisfaction and safety.
Overview
24
24
years of professional experience
Work History
Registered Medical Assistant
CareSTL Health
02.2014 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Maintained strict confidentiality while handling sensitive patient information in accordance with HIPAA guidelines.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Completed thorough chart reviews to ensure proper documentation of all pertinent medical information.
- Called and faxed pharmacies to submit prescriptions and refills.
- Prepared and administered medications to alleviate patient symptoms.
- Prepared examination rooms with necessary tools and instruments prior to each appointment, enabling smooth transitions between patients.
- Assisted physicians with various medical procedures, ensuring accurate results and timely treatment.
- Contributed to successful health outcomes by effectively communicating between patients and providers about treatments, medications, or follow-up instructions.
- Taught patients about medications, procedures, and care plan instructions.
- Collected and documented patient medical information such as blood pressure and weight.
- Performed essential administrative tasks such as scheduling appointments, updating records, and coordinating referrals.
- Enhanced patient care by efficiently performing routine tests and measurements.
- Collaborated with the healthcare team to create personalized care plans for patients.
- Increased efficiency in the workplace by organizing and maintaining a clean and functional work environment.
- Aided in the prevention of illnesses by administering vaccinations according to established protocols.
- Strengthened patient-provider relationships through compassionate communication and attentive listening skills.
Cashier
Midwest Petroleum Corp
06.2012 - 01.2013
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Front Desk Receptionist
Hampton Inn By Hilton
01.2007 - 05.2012
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or double bookings.
- Developed strong working relationships with team members, fostering a positive work environment.
- Increased guest retention by maintaining a welcoming and organized reception area.
Psychiatric Technician
St Louis Rehab Center
01.2001 - 03.2007
- Implemented crisis intervention protocols when necessary, ensuring the safety of all patients and staff members involved.
- Developed strong rapport with diverse patient populations through empathetic listening skills, helping them feel heard and understood.
- Observed patients closely for signs of distress or changes in condition, promptly reporting concerns to supervising clinicians for appropriate intervention.
- Utilized de-escalation techniques to manage challenging behaviors effectively, promoting a calm atmosphere conducive to healing.
- Charted on each patient daily.
- Maintained accurate and up-to-date documentation of patient progress, facilitating effective communication among healthcare team members.
- Ensured a safe and supportive environment for patients through close monitoring and crisis management techniques.
- Provided compassionate support to patients during group therapy sessions, fostering trust and open communication.
Education
Associate of Applied Science - Nursing
STLCC-Forest Park
Saint Louis12.2024
No Degree - Medical Assisting
St Louis College of Health Careers
Saint Louis MO10.2013
High School Diploma -
Ritenour Sr. High School
St Louis, MO06.1999
Skills
- Medical Terminology
- Immunization Administration
- HIPAA Compliance
- Laboratory Specimen Collection
- Clinical Documentation
- Patient Scheduling
- Preventive Healthcare Measures
- Patient Assessments
- Vital Sign Monitoring
- Emergency Response Preparedness
- Regulatory Compliance
- Customer Service
Timeline
Registered Medical Assistant
CareSTL Health
02.2014 - Current
Cashier
Midwest Petroleum Corp
06.2012 - 01.2013
Front Desk Receptionist
Hampton Inn By Hilton
01.2007 - 05.2012
Psychiatric Technician
St Louis Rehab Center
01.2001 - 03.2007
Associate of Applied Science - Nursing
STLCC-Forest Park
No Degree - Medical Assisting
St Louis College of Health Careers
High School Diploma -
Ritenour Sr. High School
Similar Profiles
Michael Spearman, MDMichael Spearman, MD
General Internist at CareSTL HealthGeneral Internist at CareSTL Health
Renee BrooksRenee Brooks
Chief Information Officer at CareSTL HealthChief Information Officer at CareSTL Health
Joyce Green-SmithJoyce Green-Smith
Medical Assistant at CareSTL HealthMedical Assistant at CareSTL Health