Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Laulea Haga

Barista/Trainer
Amherst,MA

Summary

Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Committed and adhering to company standards: going above and beyond for customer expectations with exceptional quality in service. Pursues every opportunity to support team members and proactively address issues.

Driven and personable, with a track record of enhancing customer satisfaction and sales at Starbucks Coffee Company. Excelled in beverage preparation and utilized exceptional hospitality service expertise to foster a welcoming environment. Demonstrated prowess in team collaboration and achieving sales targets, showcasing a blend of hard and soft skills vital for customer service excellence.

Overview

7
7
years of professional experience
2
2
Certifications
1
1
Language

Work History

Barista

Starbucks Coffee Company
11.2024 - Current
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained a clean, organized, and safe workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
  • Meeting customer demands and achieving satisfaction while following various corporate policies
  • Completing various food, health, and workplace safety trainings.

Lobby/Gate Agent (Japanese Interpreter)

United Airlines
02.2024 - 06.2024
  • Assisted passengers with special needs, ensuring a comfortable and hassle-free travel experience.
  • Managed passenger check-in by verifying customers' travel documentation.
  • Streamlined gate operations for timely departures and minimized delays.
  • Processed upgrades and standby requests, maximizing revenue opportunities for the airline while accommodating passenger needs.
  • Conducted pre-boarding announcements professionally, informing passengers of important safety guidelines and boarding procedures.
  • Participated in ongoing training opportunities to stay updated on industry best practices and enhance overall job performance.
  • Collaborated proactively with security personnel to address potential safety concerns at the gate area promptly.
  • Utilized company software efficiently for ticketing transactions, processing payments securely while maintaining accurate records.
  • Assisted families traveling together by arranging preferred seating options that catered to their needs whenever possible.
  • Resolved passenger issues promptly and professionally, maintaining a high level of customer satisfaction.

Barista

Starbucks
10.2021 - 10.2022

Sales Associate

Hot Topic
10.2020 - 11.2021
  • Built relationships with customers to encourage repeat business.
  • Solved customer challenges by offering relevant products and services.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Helped customers locate products and checked store system for merchandise at other sites.

Server/Busser

Jimbo's Restaurant
07.2018 - 07.2019

Education

Aeronautical Science - Airline Transport Pilot Cert.

ATP Flight School
01-2027

High School Diploma -

Mid-Pacific Institute
Honolulu, Hawaii
06-2023

Skills

    Opening and closing duties

    Cash handling

    Friendly and outgoing

    Menu memorization

    Time management

    Team player

    Hospitality service expertise

Certification

Student Pilot Certificate

Timeline

Barista

Starbucks Coffee Company
11.2024 - Current

Student Pilot Certificate

05-2024

Lobby/Gate Agent (Japanese Interpreter)

United Airlines
02.2024 - 06.2024

Barista Certificate

11-2021

Barista

Starbucks
10.2021 - 10.2022

Sales Associate

Hot Topic
10.2020 - 11.2021

Server/Busser

Jimbo's Restaurant
07.2018 - 07.2019

Aeronautical Science - Airline Transport Pilot Cert.

ATP Flight School

High School Diploma -

Mid-Pacific Institute
Laulea HagaBarista/Trainer
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