Launa Laity
Ely,NV
Summary
Hardworking and reliable. Willing to learn and take on a new adventure. Organized, proactive and punctual with team-oriented mentality. Organizational skills. People skills, Coordination skills, Reliable and trustworthy ,Time management. Friendly, positive attitude,Committed and professional , Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service.
Overview
24
24
years of professional experience
Work History
Workforce Services Rep II
STATE OF NEVADA - DETR - EmployNV
10.2017 - Current
- Inputted all communication with applicants into computer system to facilitate future clarification and knowledgeable support
- Analyzed information from interviews, educational, and medical records, consultation with other professionals, and diagnostic evaluations to assess clients' abilities, needs, and eligibility for services
- Conducted interviews with applicants, explaining benefits process and which programs were available
- Performed careful reviews of applicant data to ascertain compliance with eligibility criteria for economic assistance
- Conversed with people from different cultures daily, providing high level of respect and patience with each interaction.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Documented problems and corrective actions to maintain records.
- Followed up with customers to offer additional support and check resolution satisfaction.
- Maintained high customer satisfaction standards to meet or exceed targets.
Utility Clerk
CITY OF ELY
03.2017 - 10.2017
- Executed account updates and noted account information in company data systems
- Processed invoice payments and recorded information in account database
- Developed strong professional rapport with vendors and clients
- Managed all payments processing, invoicing and collections tasks
- Tracked timely receipt of invoices, monitored and identified late invoices and contacted vendors to obtain tardy invoices.
- Verified accuracy of billing data and corrected discrepancies.
Senior Court Clerk
ELY MUNICIPAL COURT
02.2011 - 03.2017
- Maintained court dockets and updated disposition of cases after court hearings and trials.
- Scheduled court dates and trials
- Input of citations and complaints
- Contacted all parties involved with hearings
- Completed all paperwork needed for trials such as exhibits and complaints
- Took payments for fees involved with citations and complaints
- Completed payment agreements for clients
- Completed and issued warrants for payment not made
Senior Court Clerk
02.2011 - 03.2017
- Answered face-to-face and telephone requests for information about warrants, citations and other court documents or procedures
- Updated and maintained court calendar, responded to inquiries about court procedures and resolved scheduling conflicts with attorneys.
- Prepared correspondence, bench warrants and court orders for judge
- Received and submitted payments for fees and fines, accurately tracking amounts, issuing receipts and updating computer systems
- Recorded court proceedings and prepared accurate minutes for court hearings and trials
- Assembled paperwork and relevant files and briefs for use by judge at hearings and trials, using discretion to indicate key information relevant to judgment and prosecution decisions
- Assisted parties to civil and criminal cases in understanding standard courtroom procedures and advised on legal obligations, options and subjects calling for consultation with attorneys
- Fulfilled document requests by citizens, parties to cases, judges and attorneys in timely manner, keeping records of all documents provided
- Acted as court cashier, processing billing and payments for fines, bonds, bail and other court fees, also recording details of payment and reporting missed deadlines or delinquency
- Tracked cases and managed electronic and physical records, creating new case files, entering filings, hearings, trials and judgments and closing cases when complete
- Liaised with general public to process document requests and provide customer service by phone or email and in person, keeping records of payments and documents provided
- Advised supervisors, judges and other office members on records, case status and other developments, alerting of approaching deadlines and procedural requirements
- Prepared and issued summons, complaints, warrants and other documents necessary for daily courtroom operations.
Insurance Agent
WELLS FARGO INSURANCE
09.1999 - 10.2010
- Skillfully and patiently explained coverage options to potential policyholders, answering any questions or concerns
- Analyzed customer needs and provided best options, upselling products and services
- Provided quick turnaround time when customers called with questions
- Engaged customers and provided high level of service by carefully explaining details about documents
- Maintained pleasant and cordial attitude at all times, even when issues arose
- Improved office operations continually by maintaining records, tracking data and promoting internal communications
- Monitored clients' insurance coverages to ensure changing needs were met.
Education
HIGH SCHOOL DIPLOMA -
White Pine High School
Skills
- Records Oversight
- Records Management
- Customer Inquiries
- Records Maintenance
- Data Processing
- Listening Skills
- Workflow Management
- Attention to Detail
- Excellent Communication
- Performance Goals
- Documentation
- Customer Account Management
Timeline
Workforce Services Rep II
STATE OF NEVADA - DETR - EmployNV
10.2017 - Current
Utility Clerk
CITY OF ELY
03.2017 - 10.2017
Senior Court Clerk
ELY MUNICIPAL COURT
02.2011 - 03.2017
Senior Court Clerk
02.2011 - 03.2017
Insurance Agent
WELLS FARGO INSURANCE
09.1999 - 10.2010
HIGH SCHOOL DIPLOMA -
White Pine High School
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