Launa Petty
Summary
Offering strong foundation in communication and problem-solving, eager to learn and thrive in customer-focused environment. Brings ability to quickly grasp new concepts and adapt to various customer service situations, ensuring smooth and effective interactions. Ready to use and develop interpersonal and problem-solving skills in the needed Barista position.
Overview
1
1
year of professional experience
Work History
Mayoral Intern
Portland City Hall
08.2023 - 08.2024
- Responsible for scanning and filing important documents
- Assistant to the Mayor and associates within the office
- Provided an organized environment within the office
- Assisted jobs within the community for large events
- Provided assistance with the social media and marketing team
- Sorted and organized files, spreadsheets, and reports.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gathered, organized and input information into digital database.
- Collected, arranged, and input information into database system.
Customer Service Associate/ Food Service Associate
Brucey's BBQ
03.2023 - 08.2024
- Responsible for the first impressions of customers
- Processed orders and transactions, verified customer details
- Dealt with client complaints and corrections
- Communicated with customers through social media platforms such as Instagram and Facebook
- Provide great communication between employer and customer
- Responsible for training new employees
- Prepared food to the satisfaction of the customer
- Provided clean and healthy spaces for work and preparation
- Responsible for an organized work environment
- Responsible for using Square/ the register and taking/ administrating money
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
High School Diploma -
Portland High School
Portland, TN05.2024
Skills
- Customer service
- Communication skills
- Leadership
- Guest services
- Organizational Management
- Teamwork and Collaboration
- Quick Learner
- Problem-Solving
- Team Collaboration
- Multitasking and Organization
- Goal-oriented mindset
- Interpersonal and Social Skills
Timeline
Mayoral Intern
Portland City Hall
08.2023 - 08.2024
Customer Service Associate/ Food Service Associate
Brucey's BBQ
03.2023 - 08.2024
High School Diploma -
Portland High School
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