Launa Wilson
Paris
Summary
Dynamic Restaurant Supervisor with extensive experience at McDonald's, excelling in service excellence and effective team coordination. Proven track record in enhancing operational efficiency and reducing waste, while fostering a positive work culture. Skilled in food safety compliance and staff supervision, driving customer satisfaction and loyalty through exceptional service delivery.
Overview
27
27
years of professional experience
Work History
Restaurant Supervisor
Mcdonalds
08.2015 - Current
- Assisted in maintaining cleanliness and organization of dining area.
- Supported team members in delivering exceptional customer service.
- Collaborated with kitchen staff to streamline order preparation processes.
- Monitored inventory levels and reported shortages to management.
- Participated in training sessions to enhance product knowledge and service skills.
- Helped implement daily specials, contributing to enhanced guest experiences.
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Hired, trained and mentored staff to meet and exceed high quality standards.
- Supervised daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
- Monitored health and safety standards to maintain a clean, safe working environment.
- Enhanced team performance with regular evaluations and constructive feedback.
- Provided ongoing coaching for employees, nurturing professional growth opportunities within the organization.
- Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
- Streamlined operations for increased efficiency by implementing staff training programs.
- Managed inventory control, reducing waste and optimizing resources allocation.
- Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements and top service standards.
- Conducted regular facility maintenance checks to ensure all equipment functioned at peak capacity without disruption.
- Scheduled staff shifts efficiently, considering individual availability and skill sets for optimal workforce distribution.
- Maintained accurate records of sales, labor and other costs.
- Identified and addressed customer complaints to promote satisfaction and loyalty.
- Increased repeat business through excellent customer service, maintaining strong relationships with patrons.
- Maintained compliance with state and local regulations pertaining to food safety and sanitation practices.
- Reduced employee turnover by fostering a positive work culture and addressing staff concerns promptly.
- Tracked kitchen performance metrics to monitor progress and identify areas for improvement.
- Controlled expenses and boosted profitability by managing food and labor costs.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Evaluated employee performance, providing feedback and coaching to improve service quality.
Restaurant Supervisor
Mcdonalds
09.2009 - 07.2015
- Evaluated employee performance, providing feedback and coaching to improve service quality.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Controlled expenses and boosted profitability by managing food and labor costs.
- Reduced employee turnover by fostering a positive work culture and addressing staff concerns promptly.
- Maintained compliance with state and local regulations pertaining to food safety and sanitation practices.
- Increased repeat business through excellent customer service, maintaining strong relationships with patrons.
- Maintained accurate records of sales, labor and other costs.
- Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements and top service standards.
- Managed inventory control, reducing waste and optimizing resources allocation.
- Streamlined operations for increased efficiency by implementing staff training programs.
- Enhanced team performance with regular evaluations and constructive feedback.
- Monitored health and safety standards to maintain a clean, safe working environment.
- Supervised daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Participated in training sessions to enhance product knowledge and service skills.
- Monitored inventory levels and reported shortages to management.
- Planned routine upkeep of kitchen equipment and facilities for safe and efficient operations.
- Monitored food inventory and supplies to prevent waste.
- Controlled food costs and managed inventory.
- Enhanced customer satisfaction with prompt and courteous service, addressing complaints effectively.
- Managed scheduling efficiently, ensuring adequate staffing during busy periods without overspending on labor.
- Improved team morale and reduced staff turnover by implementing comprehensive training program for new hires.
- Oversaw daily operations, ensuring compliance with local health and safety regulations.
- Boosted customer satisfaction and service delivery to strengthen customer loyalty.
- Learned food safety standards and ensured compliance during operations.
Restaurant General Manager
Wendy's
11.2006 - 09.2010
- Oversaw daily restaurant operations to ensure exceptional service and guest satisfaction.
- Analyzed financial reports to identify trends, drive cost-saving measures, and maximize profitability.
- Managed inventory levels using POS systems to minimize waste and optimize supply chain processes.
- Fostered a positive work environment through effective communication, conflict resolution, and employee recognition programs.
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Carefully interviewed, selected, trained, and supervised staff.
- Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
- Correctly calculated inventory and ordered appropriate supplies.
- Set clear expectations and created positive working environment for employees.
- Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Oversaw facility maintenance, ensuring a clean, safe, and inviting atmosphere for patrons.
- Evaluated performance metrics regularly, identifying areas for improvement and adjusting strategies accordingly for continued growth in sales figures.
- Maintained facility and grounds to present positive image.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Verified prepared food met standards for quality and quantity before serving to customers.
Restaurant Manager
Mcdonalds
06.1998 - 11.2006
- Oversaw daily restaurant operations, ensuring adherence to quality standards and customer satisfaction.
- Trained and mentored staff on service excellence and operational procedures.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Monitored daily operations to ensure seamless service delivery, addressing any issues promptly.
- Fostered positive work environment, leading to decrease in staff turnover.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
Education
High School Diploma -
Sebring McKinley
Sebring, OHSkills
- Service excellence
- Effective team coordination
- Hospitality operations experience
- Team development
- Food safety compliance
- Staff supervision
- Health and safety standards
- Problem resolution
- Operational efficiency
- Cost accounting
- Scheduling coordination
- Waste reduction
- Food safety understanding
- Inventory controls
Timeline
Restaurant Supervisor
Mcdonalds
08.2015 - Current
Restaurant Supervisor
Mcdonalds
09.2009 - 07.2015
Restaurant General Manager
Wendy's
11.2006 - 09.2010
Restaurant Manager
Mcdonalds
06.1998 - 11.2006
High School Diploma -
Sebring McKinley