Launden Alvarado
Houston,TX
Summary
My background includes managing high-volume customer needs by using my adaptability and interpersonal skills. I pay attention to detail and have excellent organizational skills. I have a clear understanding of office procedures and have people-oriented skills. I am motivated to learn, grow and excel in any duties assigned to me with the desire to take on new challenges. Im adept at working effectively with a team and unsupervised. Im a committed job seeker with a history of meeting company needs. Skilled in working under pressure and adapting to new situations and challenges to best enhance the brand.
Overview
8
8
years of professional experience
Work History
Passenger Service Agent
Unifi
Houston
08.2024 - Current
- Greeted passengers and assisted with their inquiries.
- Provided assistance to passengers with limited mobility.
- Checked in passengers, assigned seats, and issued boarding passes.
- Verified identification of passengers for security purposes.
- Weighed luggage and collected fees for excess baggage.
- Answered customer questions regarding flight information, airport amenities, and travel regulations.
- Assisted customers with reservations, cancellations, and rebooking flights as needed.
- Processed ticket refunds for cancelled or delayed flights.
- Managed customer complaints in a professional manner while providing solutions to resolve issues.
- Informed passengers of any changes in flight schedules or other travel related matters.
Airport Operations
G2 Secure Staff
Houston, TX
11.2021 - 08.2024
- Greeted and welcomed passengers to the airport terminal.
- Assisted with the boarding process, ensuring that all necessary documents were in order.
- Provided customer service to travelers by answering questions and addressing complaints.
- Monitored passenger check-in queues and ensured timely processing of travelers' tickets.
- Coordinated with other departments for efficient operations at the airport terminal.
- Performed security checks on luggage and passengers as per standard safety protocols.
- Responded promptly to emergency situations or incidents at the airport terminal.
- Inspected aircraft cabins for cleanliness prior to departure of flights.
- Maintained records of flight arrivals and departures from the airport terminal.
- Managed various administrative tasks related to airline operations including ticketing, reservations, seating assignments.
- Assisted customers in locating lost items within the premises of the airport terminal.
- Prepared daily reports regarding operational issues encountered at the airport terminal.
- Provided assistance in resolving conflicts between passengers or staff members if any arose.
- Conducted regular maintenance checks on ground support vehicles and equipment used in airport operations.
- Facilitated communication between pilots and ground personnel during takeoffs and landings.
- Coordinated with airlines' personnel for smooth functioning of flight operations activities.
- Maintained operations compliance with FAA, TSA and airport regulations.
- Protected team members and other staff from harm with diligent enforcement of safety and security measures.
- Supported accounting by researching and reporting on shipments, scanning documents and entering data into [System].
- Logged, tracked and traced shipments across airport and partner locations.
- Responded to emergent situations regarding flight operations or medical issues to quickly identify concerns, provide support and transport personnel and passengers away from critical scenes.
- Coordinated changes to flight itineraries with appropriate air traffic control agencies.
- Supervised airfield operations, including arrivals, departures and fueling, identifying and addressing concerns promptly to maintain targets.
- Adjusted flight itineraries and communicated changes for optimal safety and flow of aircraft.
- Acted as emergency management leader to address medical emergencies and flight operation obstacles.
- Ensured the smooth operation of daily airport activities.
- Monitored and evaluated staff performance, providing feedback and guidance to improve productivity.
- Developed policies and procedures to ensure compliance with safety regulations.
- Conducted regular inspections of equipment and facilities to maintain operational standards.
- Coordinated with other departments to resolve operational issues in a timely manner.
- Managed staffing levels according to flight schedules and passenger numbers.
- Facilitated communication between all personnel involved in airport operations.
- Maintained accurate records of aircraft arrivals and departures for reporting purposes.
- Provided customer service support at ticket counters during peak travel periods.
- Resolved customer complaints in a professional manner, escalating as necessary when needed.
- Created detailed reports on operational data such as fuel consumption, noise abatement.
- Double checked flight standards and procedures to ensure adherence to rules and regulations of FAA.
- Directed ground crews in loading and unloading of aircraft cargo or baggage.
Receptionist
Vintage Park Salon
Houston, TX
07.2019 - 03.2020
- Scheduled office meetings and client appointments for team of 10 professional stylist
- Liaised with vendors, contractors and professional services personnel to ensure proper processing of orders in alignment with needs and specifications of management
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels
- Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information
- Provided clerical support to 10 company employees by copying, faxing and filing documents
- Organized and scheduled office meetings as well as client appointments for team of 10 professionals, effectively accommodating hectic agendas
- Answered inquiries and resolved or escalated issues to management personnel to ensure client satisfaction
- Collected and distributed messages to team members and managers to support open communication and high customer service
- Sorted and distributed mail correspondence between departments and personnel, including parcel packaging, preparation and efficient shipping
- Collected product and service payments from clients and updated account balances
- Operated multi-line telephone system to independently handle over 20 calls each day
- Received and routed business correspondence to correct departments and staff members
- Kept reception area clean and neat to give visitors positive first impression
- Balanced stylist availability, customer schedules and maximum load levels when scheduling appointments
- Oversaw inventory activities, including materials monitoring, ordering or requisition and supply stocking or re-stocking
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions
- Corresponded with clients through email, telephone or postal mail
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives
- Acted as first point of contact and set appointments for prospective clients
- Scheduled and confirmed appointments and meetings for stylist
- Kept records in the computer to maintain efficient data by entering and updating information
- Set hair appointments for Vintage Park Salon employees
- Drafted professional business memos, letters and marketing copy to support business objectives and growth
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Sales Associate
Old Navy
Houston, TX
06.2018 - 09.2019
- Maintained records related to sales, returns and inventory availability
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs
- Maintained organized, presentable merchandise to drive continuous sales
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue
- Evaluated inventory and delivery needs, optimizing strategies to meet customer demands
- Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise
- Trained and developed old Navy's in company processes, product knowledge, customer service and selling techniques
- Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications
- Prepared merchandise for sales floor by pricing or tagging
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas
- Delivered high level of assistance by locating products and checking store system for merchandise at other sites
- Educated customers on promotions to enhance sales
- Processed product returns and assisted customers with other selections
- Engaged with customers to effectively build rapport and lasting relationships.
Referee
D. Bradley McWilliams YMCA
Houston, TX
04.2017 - 12.2017
- Communicated with fans, coaches, players and other umpires
- Collected daily reports for improved efficiency during games
- Explained and taught regulations and rules to players and coaches
- Inspected sporting equipment to ensure compliance with safety and event regulations
- Established clear benchmarks for performance and monitored individual and team progress
- Verified accuracy of score calculations before winners were announced
- Promoted good sportsmanship among players
- Officiated 40+ games over 1-year period
- Notified players, coaches and officiating team of rule infractions and relevant penalties
- Consulted with officiating team to discuss violations and play problems, coordinate responses and implement resolutions
- Educated athletes, coaches and fellow officials about game rules and regulations
- Monitored play times and elapsed time during particular events, stopping clocks to meet regulatory requirements.
Education
High School Diploma -
Cypress Creek High School
05.2019
Skills
- Organization skills
- Telephone etiquette
- Problem-Solving
- Adaptability
- Interpersonal skills
- Professionalism
- Team Leadership
- Quick learner
- Detail Oriented
- Data entry
- Time Management
Timeline
Passenger Service Agent
Unifi
08.2024 - Current
Airport Operations
G2 Secure Staff
11.2021 - 08.2024
Receptionist
Vintage Park Salon
07.2019 - 03.2020
Sales Associate
Old Navy
06.2018 - 09.2019
Referee
D. Bradley McWilliams YMCA
04.2017 - 12.2017
High School Diploma -
Cypress Creek High School
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