Summary
Overview
Work History
Skills
Timeline
StoreManager
Laura

Laura

Lynnwood,WA

Summary

Dynamic Assistant Manager at Rite Aid with a proven track record in customer engagement and financial reporting. Enhanced operational efficiency through effective employee scheduling and inventory management, driving repeat business. Skilled in merchandising operations and staff training, consistently delivering exceptional service and fostering positive client relationships. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Overview

20
20
years of professional experience

Work History

Assistant Manager

Rite Aid
03.2017 - 07.2024
  • Generated repeat business through exceptional customer service.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Defined clear targets and objectives and communicated to other team members.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Established team priorities, maintained schedules and monitored performance.
  • Supervised day-to-day operations to meet performance, quality and service expectations.

Barber

Sport Clips
06.2014 - 12.2016
  • Completed safety training and certifications to minimize risk of infection or injury to customers.
  • Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
  • Consulted with clients to assess personal style preferences and unique needs.
  • Resolved guest complaints about service or style.
  • Counted and documented opening and closing cash amounts daily.
  • Answered incoming telephone calls and scheduled appointments for clients.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Monitored inventory and availability of supplies, tools and products to minimize delays.
  • Managed business customer service, responding to requests and concerns promptly.
  • Offered clients variety of facial shaving services using both modern and traditional techniques.
  • Applied range of waxes, creams, gels and pomades to client hair to achieve style goals.
  • Completed quality haircuts and styling for men, women and children.

Dog Groomer

Groomingdales Pet Grooming
06.2004 - 10.2008
  • Carefully clipped nails and trimmed hair around pads and paws, using gentle approach for anxious pets.
  • Swabbed ears to remove wax and dirt, removing extra hair to allow air to circulate freely and avoid infection.
  • Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
  • Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
  • Performed pet intake to gain necessary information concerning health, behaviors, potential allergies, and other details to provide complete records and methods of owner contact.
  • Washed, trimmed, and brushed animals to maintain good grooming standards.
  • Managed inventory, ordered new supplies and maintained optimal storage to meet expected needs.

Skills

  • Budget assistance
  • Recruiting and interviewing
  • Sales monitoring
  • Financial reporting
  • Merchandise display
  • Marketing strategy
  • Customer engagement
  • Merchandising operations
  • Store operations
  • Replenishment oversight
  • Display building
  • Employee scheduling
  • Promotional planning
  • Staff training and development
  • Retail operations
  • Cash reconciliation

Timeline

Assistant Manager

Rite Aid
03.2017 - 07.2024

Barber

Sport Clips
06.2014 - 12.2016

Dog Groomer

Groomingdales Pet Grooming
06.2004 - 10.2008

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Laura