Laura Abate

Wallingford,CT

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

years of professional experience

Work History

Manager

Abate Apizza & Seafood Restaurant

11.2011 - Current

Managed and motivated employees to be productive and engaged in work.
Accomplished multiple tasks within established timeframes.
Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Maximized performance by monitoring daily activities and mentoring team members.
Onboarded new employees with training and new hire documentation.
Developed and maintained relationships with customers and suppliers through account development.
Maintained professional, organized, and safe environment for employees and patrons.
Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Established team priorities, maintained schedules and monitored performance.
Evaluated employee performance and conveyed constructive feedback to improve skills.
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Sole leader of payroll assessment, maintenance, processing and distribution
Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Successfully managed budgets and allocated resources to maximize productivity and profitability.

Education

Computer/Business Management

Branford Hall Career Institute, Branford, CT

Relevant Coursework:
Honor Roll for the full duration of the course
4.0 GPA
Banquet Captain

ServSafe Certification, Food Protection Manager

04.2019

Skills

Team Leadership
Time Management
Verbal and written communication
Complex Problem-Solving
Operations Management
Customer Relationship Management (CRM)

Schedule Preparation
Budget Control
Customer Service
Decision-Making
Problem Resolution
Employee Coaching and Mentoring

Work Availability

monday

tuesday

wednesday

thursday

friday

saturday

sunday

morning

afternoon

evening

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Timeline

Manager - Abate Apizza & Seafood Restaurant

11.2011 - Current

Branford Hall Career Institute - , Computer/Business Management

ServSafe Certification - ,