Laura Abel

• Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
• Maintained strict confidentiality of bank records and client information.
• Submitted loan applications to underwriter for verification and recommendations.
• Delivered exceptional customer service by promptly addressing client concerns and resolving issues as they arose during the lending process.
• Improved client retention rates by consistently delivering top-notch customer service throughout the entire loan process.
• Maintained strong relationships with current clients, leading to increased referral business and revenue growth.
• Advised clients on mortgage, education and personal loans.

• Implemented risk management protocols to minimize potential losses from credit exposure or fraud incidents.
• Ensured compliance with all federal, state, and local regulations governing mortgage lending activities within the branch.
• Monitored market trends and competitor activity to maintain competitive positioning within the industry.
• Coordinated community outreach events to raise brand awareness and generate new business leads.
• Oversaw the underwriting process, ensuring timely loan approvals and adherence to regulatory guidelines.
• Increased loan production by implementing targeted marketing strategies and cultivating strong relationships with clients.
• Maintained high levels of customer satisfaction through proactive communication and efficient problem resolution.
• Developed and maintained a healthy pipeline of business by consistently prospecting for new clients and referral sources.
• Launched successful promotional campaigns that resulted in increased borrower acquisition rates.
• Improved internal processes for loan origination, processing, underwriting, and closing to expedite turnaround times on loans.
• Provided ongoing coaching and mentoring to team members for professional development and career advancement opportunities.
• Complied with regulatory guidelines and requirements.
• Maintained friendly and professional customer interactions.
• Navigated complex financial situations with borrowers by offering tailored solutions that met their unique needs.

• Collaborated with underwriting team to expedite loan processing times and ensure timely closings for clients.
• Developed strong relationships with borrowers, resulting in high levels of customer satisfaction and repeat business.
• Cultivated referral network with real estate agents, builders, and other professionals to generate new business leads.
• Submitted loan applications to underwriter for verification and recommendations.
• Successfully managed high-volume pipeline of loans, consistently meeting or exceeding monthly sales targets.
• Originated, reviewed, processed, closed, and administered customer loan proposals.

I wanted to emphasize that a large amount of my career as a mortgage loan officer I reported to several different banks at a time. It was crucial that they met their lending goals, and I spent a lot of time with the bankers coaching them on questions to ask and ways to get more information and possible business from their daily clients. The accountability required for my own quota as well as the bank branches, is an extra layer that I feel is important to point out when it comes to my experience.

Here is a brief summery of what I did at the banks:

Reported to several different banks & bankers weekly to make sure we were on track to meet their quotas.

Traveled to several locations each week to stay personally in touch with each banker and manager to make sure I was meeting the production standards required.

Worked with the Commercial Lending Dept. to broaden their abilities to offer more to their clients as well as potential clients.

Maintained strict confidentiality of bank records and client information.

Achieved high levels of client retention by providing exceptional service throughout the loan origination process.

Worked with the Financial Advisors to broaden their abilities to offer more to their clients.

Established a reputation as an expert in various loan programs, becoming a trusted resource for colleagues and clients alike.

All the other job descriptions mentioned in the previous job titles were still required, as well as the relationships I had to maintain with the branch managers, bankers and other bank officials.