Encompass
25+ Yr Mortgage Expert; Leadership, Service & Product Knowledge
Laura Abel
Seasoned Mortgage Origination Expert, Rooted in Leadership, Customer Satisfaction & Product Knowledge
Arlington,TX
Summary
Proven Mortgage Loan Officer with a track record of enhancing client retention and satisfaction at many great mortgage companies and banks, skilled in loan origination and underwriting knowledge, coupled with exceptional relationship selling abilities. Achieved high levels of customer satisfaction and repeat business by focusing on tailored financial solutions and efficient process management. Organized Mortgage Loan Officer with 20+ years of experience in Mortgage Origination. Extensive real estate knowledge and success in client education. Adept at mathematical accuracy and following financial regulations. Accomplished Loan Officer dependable in building customer base and exceeding business goals. Well-versed in loan products and customer engagement strategies. Pursues opportunities to build connections, increase bank revenue and cement loyalty.
Overview
25
25
Work History
Mortgage Loan Consultant
First United Bank Mortgage Division
05.2024 - 09.2024
- Ensured compliance with federal regulations by adhering to established policies during the entire loan lifecycle.
- Educated borrowers on various financing options available, tailoring recommendations based on individual needs and goals.
- Maintained thorough knowledge of industry regulations, ensuring strict compliance to constant industry guideline changes.
- Industry expert in FHA, VA, & Conventional guidelines, with the ability to adapt to the ever changing mortgage environment.
- High level of comprehension and focused leadership
Executive Loan Officer
Rocket Mortgage Local Startup Division
06.2023 - 02.2024
- Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
- Maintained strict confidentiality of bank records and client information.
- Submitted loan applications to underwriter for verification and recommendations.
- Delivered exceptional customer service by promptly addressing client concerns and resolving issues as they arose during the lending process.
- Improved client retention rates by consistently delivering top-notch customer service throughout the entire loan process.
- Maintained strong relationships with current clients, leading to increased referral business and revenue growth.
Producing Branch Manager
InterLinc Mortgage Services LLC
06.2018 - 05.2023
- Implemented risk management protocols to minimize potential losses from credit exposure or fraud incidents.
- Ensured compliance with all federal, state, and local regulations governing mortgage lending activities within the branch.
- Monitored market trends and competitor activity to maintain competitive positioning within the industry.
- Coordinated community outreach events to raise brand awareness and generate new business leads.
- Oversaw the underwriting process, ensuring timely loan approvals and adherence to regulatory guidelines.
- Increased loan production by implementing targeted marketing strategies and cultivating strong relationships with clients.
- Maintained high levels of customer satisfaction through proactive communication and efficient problem resolution.
- Developed and maintained a healthy pipeline of business by consistently prospecting for new clients and referral sources.
- Launched successful promotional campaigns that resulted in increased borrower acquisition rates.
- Improved internal processes for loan origination, processing, underwriting, and closing to expedite turnaround times on loans.
- Provided ongoing coaching and mentoring to team members for professional development and career advancement opportunities.
- Complied with regulatory guidelines and requirements.
- Maintained friendly and professional customer interactions.
- Navigated complex financial situations with borrowers by offering tailored solutions that met their unique needs.
Sr. Loan Officer
City Bank Mortgage
09.2014 - 05.2018
- Collaborated with underwriting team to expedite loan processing times and ensure timely closings for clients.
- Developed strong relationships with borrowers, resulting in high levels of customer satisfaction and repeat business.
- Cultivated referral network with real estate agents, builders, and other professionals to generate new business leads.
- Submitted loan applications to underwriter for verification and recommendations.
- Successfully managed high-volume pipeline of loans, consistently meeting or exceeding monthly sales targets.
- Originated, reviewed, processed, closed, and administered customer loan proposals.
Education
Bachelor of Arts - Communications
Southeastern Oklahoma State University
Durant, OK05.1991
Skills
- Goal-Oriented
- Relationship selling
- Loan Origination
- Residential mortgage lending regulations
- Client Account Management
- Sales Development
- Document Review
- Underwriting knowledge
- Licensed Mortgage Loan Originator
- Marketing expertise
- Customer service-focused
- Product Education
Accomplishments
- Texas Monthly Magazine "Five Star Mortgage Professional" 2015-2024 by excelling in customer satisfaction and product knowledge.
- D Magazine "Best in DFW" Mortgage Professional
- 360 Magazine "Best in Fort Worth" Mortgage Professional
- Customer Service Award; Interlinc Mortgage 2020-2023
- Product knowledge specialist in FHA, VA, Conventional, USDA and Jumbo Products.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeCertification
- Nationwide Multistate Licensing System & Registry (NMLS) Texas State Licensed
Quote
While I encourage people to save 100% down for a home, a mortgage is the one debt that I don't frown upon.
Dave Ramsey
Affiliations
- Arlington Tx, Chamber of Commerce
- Arlington Board of Realtors (ArBOR)
- Children's Charities of Fort Worth
Software
Microsoft Suite
Interests
Texas Country Music
Broadway Theatre Productions
Opera & Symphony
Timeline
Mortgage Loan Consultant
First United Bank Mortgage Division
05.2024 - 09.2024
Executive Loan Officer
Rocket Mortgage Local Startup Division
06.2023 - 02.2024
Producing Branch Manager
InterLinc Mortgage Services LLC
06.2018 - 05.2023
Sr. Loan Officer
City Bank Mortgage
09.2014 - 05.2018
Bachelor of Arts - Communications
Southeastern Oklahoma State University
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