Laura Abrahamson
Grand Junction,CO
Summary
Detail-oriented team player with strong organizational and interpersonal skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Motivated to learn and willing to go the extra mile to accomplish goals. Accurately monitored various systems and equipment, took measurements and provided accurate documentation. Demonstrated talent for working hard, solving problems and avoiding errors with a safety conscience effort. Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Meter Reader
Xcel Energy
10.2020 - Current
- Improved meter reading accuracy by diligently recording consumption data and cross-checking readings.
- Enhanced billing efficiency by promptly submitting accurate meter readings, ensuring timely invoicing for customers.
- Reduced customer complaints through precise recording of utility usage, leading to fair charges on bills.
- Increased consumer satisfaction by addressing inquiries about meter readings and providing clear explanations.
- Supported efficient route planning with thorough documentation of meter locations and access points.
- Streamlined the meter reading process by regularly updating company databases with accurate information.
- Contributed to safety initiatives by promptly reporting damaged or malfunctioning meters for repair or replacement.
- Assisted in training new hires, sharing best practices for accurate and efficient meter reading processes.
- Maintained professional relationships with clients while performing on-site visits, fostering a positive company image.
- Enhanced overall efficiency by utilizing handheld devices for quick data entry during site visits.
- Achieved excellent customer service ratings by quickly responding to inquiries regarding billing concerns or meter access procedures.
- Upheld strict confidentiality standards when dealing with sensitive customer information such as addresses and account details.
- Demonstrated exceptional adaptability by quickly learning new software systems and processes as company needs evolved.
- Attended safety meetings and took part in safety awareness trainings and programs.
- Checked accuracy of meters against previous data and kept detailed reports of inconsistencies.
- Answered questions regarding meter readings and deescalated situations regarding tickets or other information.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
Artist
Self Employed
01.1995 - Current
- Carefully prepared all design layouts into prepress files for offset, web and digital printing.
- Made use of materials, such as ink, watercolors, charcoal, oil, computer software, paints, and pencils, to complete unique piece for customers.
- Ordered and maintained adequate supply of materials, supplies and equipment.
- Met with customers and clients to determine project needs and prepared proposals, including creating production schedules, scopes of work and budgets.
- Researched industry trends and evaluated competitive products.
- Facilitated any requests regarding environment and level art creation process.
- Created custom drawings and paintings using fine oils, acrylics and charcoal on high quality canvas.
- Utilized oil paints, acrylics and charcoal to design mixed media, drawings and painting pieces.
- Consulted with clients to discuss preferences, styles and ideas for commissions.
- Developed marketing and sales strategies to maximize business success.
- Established and maintained productive, professional working relationships.
- Read and interpreted blueprints.
- Used AutoCAD 2009 and Visio to develop and produce creative floor plans for residential customers based on individual desires and means.
Gas Survey/Leak Detection Field Technician
Heath Consultants Incorporated
05.2009 - 10.2020
- Maintained regular contact with clients and identified opportunities to deliver added value to client relationships
- Followed quality standards and procedures to minimize errors and maximize customer satisfaction
- Partnered with cross-functional teams to conduct thorough discovery and due diligence on existing processes
- Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival
- Operated with high integrity, built trust, and earned sustained credibility with internal and external clientele
- Used DP111, Dp1V, DPIR and GMI equipment to complete Natural Gas Leak Detection surveys
- Trained, mentored and assigned work to subordinate crew members
- Utilized established field surveying strategies to perform high-quality work
- Conducted office emergency preparedness orientation to provide special skills and test specific emergency plan components
- Presented accurate reporting and documentation for compliance to Xcel Energy
- Evaluated quality problems and documented in SAP to identify and resolve issues
Customer Service Representative
Loveland Ski Area
10.2006 - 05.2014
- Counted cash in register drawer at beginning and end of shift
- Checked prices for customers and processed items sold by scanning barcodes
- Reviewed and resolved differences between accounting information and cash drawer
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
- Processed POS transactions, including checks, cash and credit purchases or refunds
- Operated cash register for cash, check and credit card transactions
- Mentored new team members on POS system operation, customer service strategies and sales goals
- Trained as Season Pass/Ticket Sales and provided back-up coverage to provide customers with optimal support
- Educated customers on promotions to enhance sales
- Answered questions about ski area policies and concerns to support positive customer experiences
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance
- Assisted customers by answering questions and fulfilling requests
Education
High School Diploma -
Evergreen High School
Evergreen, CO4 1988
General Studies
Metro State College
Denver, COAutocad/general Studies
Red Rocks Community College
Denver, COSkills
- Effective Communicator
- Strong Attention to Detail
- Safety Conscience
- Self Driven and Directed
- Team Player
- Reliable
- Quick Learner
- Route Navigation
- Self Motivation
- Problem-solving aptitude
- Customer Service
- Attention to Detail
- Excellent Communication
- Reliability
- Adaptability and Flexibility
Certification
- Leak Survey Operator Qualified
- Gas Survey Patrolling Operator Qualified
- Atmospheric Corrosion Operator Qualified
- LMS Training Xcel Energy
Triathlete and Alpine Skier
I started skiing at age 2 and to this day most weekends during the winter are spent skiing in Colorado. I have travelled a bit to ski in Utah, Montana, Idaho, and New Mexico. I Volunteered as an alpine race coach and swim coach for 4 years. I swam most of my life and became a triathlete in 2020 and in 2023 completed Ironman in Chattanooga, Tn.
Timeline
Meter Reader
Xcel Energy
10.2020 - Current
Gas Survey/Leak Detection Field Technician
Heath Consultants Incorporated
05.2009 - 10.2020
Customer Service Representative
Loveland Ski Area
10.2006 - 05.2014
Artist
Self Employed
01.1995 - Current
High School Diploma -
Evergreen High School
General Studies
Metro State College
Autocad/general Studies
Red Rocks Community College