Laura Accomazzo
Bend,OR
Summary
Personable Member Service Representative offering 11 years of experience resolving account and service concerns for customers. Smoothly uncovers and solves challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.
Overview
11
11
years of professional experience
Work History
Member Service Representative 4
Selco Community Credit Union
Bend, OR
09.2010 - 01.2022
- Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
- Maintained updated knowledge of internal processes and industry best practices to optimize service delivery.
- Researched and rapidly resolved client conflicts to maintain key accounts.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Described product highlights and benefits to help guide purchasing decisions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
Education
No Degree - Exploratory
Central Oregon Community College
Bend, ORSkills
- Customer Account Management
- Issue and Complaint Resolution
- Responding to Difficult Customers
- Efficient and Detail-Oriented
- Building Customer Trust and Loyalty
- Data Entry and Maintenance
- Upselling Products and Service
- Upbeat and Positive Personality
- Upselling Products and Services
- Inventory Management
Additional Information
I also have experience as a lender, helping members from start to finish with consumer loans. I have experience with auto, home equity, personal, and credit card applications.
Timeline
Member Service Representative 4
Selco Community Credit Union
09.2010 - 01.2022
No Degree - Exploratory
Central Oregon Community College
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