Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Laura Acosta

Estancia

Summary

Proven team collaborator and customer service expert from Valley Express, adept at issue resolution and cash handling. Excelled in fast-paced environments, ensuring customer satisfaction and loyalty through exceptional service and accuracy. Enhanced team performance by mentoring on best practices, contributing to a positive and efficient workplace. Demonstrates strong work ethic, attention to detail, and a commitment to safety and quality control.

Overview

11
11
years of professional experience

Work History

Cashier

Valley Express
08.2023 - 06.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Addressed customer needs and made product recommendations to increase sales.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.

Waitress

El Camino Real Restaurant
12.2017 - 05.2019
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
  • Answered customers' questions, recommended items, and recorded order information.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.

Plant Operator

Tagawa Gardens - One Of Colorado's Largest Garden Center
03.2013 - 07.2017
  • Followed plant safety procedures, rules, and regulations.
  • Adjusted and maintained plant equipment for safety and performance.
  • Performed minor mechanical work and routine equipment maintenance.
  • Maintained a safe working environment by adhering to safety protocols and conducting regular inspections.
  • Reduced downtime by quickly identifying and resolving equipment malfunctions or failures.
  • Knowledgeable of machine maintenance in order to troubleshoot effectively.
  • Conducted safety inspections and followed safety rules and procedures.
  • Exceeded quality control standards by maintaining strict attention to detail during production processes and final product testing.
  • Contributed to cost savings through efficient use of resources, including chemicals, water, energy, and raw materials.

Education

Estancia High School
Estancia, NM

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Time management skills
  • Cash handling
  • Team collaboration
  • Customer service excellence
  • Reliability and punctuality
  • Customer relations
  • Written and verbal communication
  • Order taking
  • Issue resolution
  • Complex Problem-solving
  • Payment collection
  • Refund handling
  • Attention to detail

Languages

Spanish
Native or Bilingual

Timeline

Cashier

Valley Express
08.2023 - 06.2024

Waitress

El Camino Real Restaurant
12.2017 - 05.2019

Plant Operator

Tagawa Gardens - One Of Colorado's Largest Garden Center
03.2013 - 07.2017

Estancia High School

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Laura Acosta