Summary
Overview
Work History
Education
Skills
Timeline
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Laura Adams

Spring Creek

Summary

Dynamic and results-oriented professional with proven expertise in customer service and office administration. Excelled at Karens Kar Klearing Service by enhancing customer satisfaction and streamlining data management. Demonstrated strong critical thinking and computer proficiency, significantly improving operational efficiency. Skilled in fostering client relations and adept at administrative support, consistently achieving and surpassing goals.

Overview

12
12
years of professional experience

Work History

Adminstrative Assistant

Karens Kar Klearing Service
02.2011 - 03.2020
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Maintained inventory of office supplies and placed orders.
  • Facilitated training sessions for new software tools, increasing team productivity and reducing learning curves.
  • Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
  • Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
  • Enhanced office environment, organizing spaces for better workflow and employee comfort.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.

Retail Sales Associate

Best Buy
05.2008 - 11.2009
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
  • Collaborated with team members to meet and exceed monthly sales targets consistently.
  • Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
  • Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
  • Increased sales revenue through effective product recommendations tailored to individual customers.
  • Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
  • Greeted customers and provided outstanding customer service.
  • Participated in periodic inventory counts to maintain accurate stock levels.
  • Provided exceptional customer service, leading to repeat store visits and enhanced customer loyalty.
  • Fostered positive shopping environment, greeting customers warmly and providing personalized assistance.
  • Streamlined checkout process, reducing wait times and improving customer satisfaction.
  • Managed cash register, ensuring accurate transactions and safeguarding against losses.
  • Utilized product knowledge to make recommendations, tailoring suggestions to customer needs.
  • Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Recommended complementary purchases to customers, increasing revenue.
  • Performed cash, card, and check transactions to complete customer purchases.

Education

High School Diploma -

Chatsworth High
Chatsworth, CA
06-1976

Skills

  • Customer service
  • Data entry
  • Computer skills
  • Office administration
  • File organization
  • Customer and client relations
  • Filing
  • Customer relations
  • Clerical support
  • Critical thinking
  • Computer proficiency
  • Administrative support

Timeline

Adminstrative Assistant

Karens Kar Klearing Service
02.2011 - 03.2020

Retail Sales Associate

Best Buy
05.2008 - 11.2009

High School Diploma -

Chatsworth High

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Laura Adams