Laura Adams
Fort Smith,AR
Summary
Dedicated waitress trainer with proven skills in customer service, menu memorization, and order accuracy. Committed to enhancing dining experiences through effective training and teamwork.
Adaptable professional with extensive experience in the food service industry. Recognized for delivering exceptional customer service and training staff on menu knowledge and food safety procedures to ensure order accuracy.
Overview
3
3
years of professional experience
2024
2024
years of post-secondary education
Work History
Waitress Trainer
Little Italy II
Mena, Arkansas
09.2024 - 11.2025
- Provided customers with a pleasant, enjoyable, authentic dining experience, while building rapport
- Learned to be comfortable with confrontation and handling customers complaints with grace and professionalism
- Trained new waitstaff on menu knowledge and customer service standards.
- Demonstrated proper food handling and safety procedures to trainees.
- Handled multiple tables at once while maintaining flow and continuing to help out my team
- Memorized menus, specials, and ingredients to answer questions and upsell items
Waitress
Rib Crib
Searcy
06.2024 - 10.2024
- Delivered exceptional service to guests in a fast-paced dining environment.
- Assisted with menu selections and provided detailed food and beverage information.
- Made/helped prepare some dinner and desert items ie. salads, cobblers, pies and more
- Adapted to changing priorities, sections, and shift demands.
- Managed multiple tables while ensuring timely order taking and delivery.
Waitress
Colton’s Steakhouse
Searcy, Arkansas
01.2023 - 07.2024
- Learned how to process change in a timely manner.
- Kept checks separated and concise as to not waste time when checking large party tables out.
- Maintained efficiency with side work in between running food and making drinks for my tables.
- Provided attentive service to customers in a fast-paced dining environment.
- Took orders accurately and communicated them to the kitchen staff efficiently.
- Brought the atmosphere to my tables and learned to never let negativity create the environment for their dinning experience.
- Worked hard and learned quickly in order to succeed in a fast paced work environment
- Maintained cleanliness and organization of dining areas throughout shifts.
Bakery FOH employee
Wild Sweet Williams
Searcy
08.2022 - 10.2023
- Greeted customers warmly and provided menu recommendations.
- Managed front counter operations, ensuring smooth service flow.
- Prepared and served coffee and baked goods to guests.
- Handled cash transactions accurately and efficiently.
- Maintained cleanliness and organization of the dining area.
- Assisted with inventory management and restocking supplies.
- Collaborated with team members to enhance customer experience.
- Responded to customer inquiries and resolved issues promptly.
- Performed opening and closing duties such as counting money, organizing supplies.
Education
Associate of Science - Health Sciences
ASU Beebe
Beebe, AR 08.2023 - 05.2024
Crosspointe Preparatory
Searcy, arSkills
- Hard worker
- Attention to detail
- Learn skills quickly
- Calm under pressure
- Multitask well and concisely
- Menu memorization
- Food safety procedures
- Customer service standards
- Works well with others as a team
- Order accuracy
References
References available upon request.
Timeline
Waitress Trainer
Little Italy II
09.2024 - 11.2025
Waitress
Rib Crib
06.2024 - 10.2024
Associate of Science - Health Sciences
ASU Beebe
08.2023 - 05.2024
Waitress
Colton’s Steakhouse
01.2023 - 07.2024
Bakery FOH employee
Wild Sweet Williams
08.2022 - 10.2023
Crosspointe Preparatory