Laura Adel
Indianapolis,IN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
19
19
years of professional experience
Work History
Executive Housekeeping Manager
Best Western Plus Hotel
09.2021 - Current
- Inspected facility cleaning and maintenance to prevent mistakes and maintain quality service.
- Maintained excellent relationship with cleaning staff while merging lines of communication with front desk employees to achieve timely execution of cleaning duties.
- Motivated cleaning staff with several weekly incentives for maintaining high standards of safety regulations and completing duties quickly.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Participated in and organized regular safety training initiatives to maintain cleaning staff that was cautious around cleaning supplies and highly professional.
Housekeeping Manager
Days Inn Hotel
06.2016 - 06.2020
- Managed team productivity and workflow to exceed quality standards.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Worked with front desk to respond promptly to all guest requests.
- Communicated repair needs to maintenance staff.
- Evaluated employee performance and developed improvement plans.
Housekeeping Supervisor
Homewood Suite By Hilton Hotels
07.2012 - 05.2016
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Communicated repair needs to maintenance staff.
- Managed laundry sorting, washing, drying.
- Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
- Worked with front desk to respond promptly to all guest requests.
Housekeeping Supervisor
Residence Inn Marriott
01.2005 - 06.2012
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Communicated repair needs to maintenance staff.
- Managed laundry sorting, washing, drying.
- Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
- Worked with front desk to respond promptly to all guest requests.
Education
High School Diploma -
Community & Continuing Education
Indianapolis, IN05.2023
Skills
- Staff Management
- Staff Scheduling
- Organized Leadership
- Inventory Control
- Performance Assessment
- Decision-Making
- Laundry and Dry
- Recruiting and Interviewing
- Personnel Problem Management
- Furniture Cleaning
- Conflict Resolution
- Work Inspection
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Executive Housekeeping Manager
Best Western Plus Hotel
09.2021 - Current
Housekeeping Manager
Days Inn Hotel
06.2016 - 06.2020
Housekeeping Supervisor
Homewood Suite By Hilton Hotels
07.2012 - 05.2016
Housekeeping Supervisor
Residence Inn Marriott
01.2005 - 06.2012
High School Diploma -
Community & Continuing Education
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