Laura A. Dunn
Farmersville,OH
Summary
To advance my nursing career by broadening my experience and skill set in other areas of registered nursing using my experience as a Telephonic Nurse Case Manager. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Telephonic Nurse Case Manager
Sedgwick MCO
02.2022 - Current
- Streamlines communication between healthcare providers, ensuring seamless coordination of care for optimal patient outcomes.
- Screen medical records and information for necessity and appropriateness and referred for physician review cases not meeting medical criteria.
- Collect and input case data in managed care system and timely and accurately generate required correspondence and review notification for management.
- Ensure HIPAA compliance by maintaining strict confidentiality when discussing sensitive patient information over the phone or via electronic correspondence.
Staff RN, NICU Level III Unit
Kettering Health Network
01.2010 - 10.2022
- Provide care for a range of patients from extremely low birth weight neonates to full term infants
- Responsible for attending cesarean sections and high-risk vaginal deliveries
- Managed patients requiring O2, bubble CPAP, ventilators, and high frequency oscillatory ventilation
- Resuscitated patients in the delivery room and as needed throughout admission according to NRP guidelines
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Established positive relationships with customers and other staff members.
- Responded sensitively and competently to service customers with diverse cultural backgrounds.
- Assisted with onboarding new staff members, providing orientation and support.
Staff RN, Mother Baby
Kettering Health Network
01.2001 - 01.2010
- Responsible for making patient assignments, supervising and directing the staff and unit activities for the assigned shift
- Maintained and managed patients database in Epic software
- Completed mother and infant assessments, as well as monitoring patient condition, vital signs, recovery progress, and medication side effects
- Charge Nurse (2002 - 2010)
- Staff Nurse (2001 - 2010)
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Maintained clinical competency through ongoing professional development activities such as workshops, seminars, conferences, and certifications related to nursing practice.
- Served as a preceptor for new nurses, sharing knowledge, expertise, and best practices to improve their skills and confidence.
- Improved patient satisfaction scores by providing compassionate, attentive, and empathetic care.
Staff Nurse Specialist (RN), In-Home Care
Kettering Health Network
01.2006 - 01.2009
- Assessment of patients to determine level of care needed
- Managing home health staff to provide optimum health care to patients
- Educating staff on clinical procedures, policies, and best practices
- Acting as liaison between health care providers and patients
- Participated in regular staff meetings to share best practices, address challenges, and foster collaboration among team members.
Staff RN, Precious Beginnings Home Care
Kettering Health Network
01.2002 - 01.2009
- Provided physical assessments of mother and infant including vital signs, fluid and nutritional intake, and bowel and bladder function
- Educated families on newborn and postpartum care, feeding, and infant safety
- Obtained labs as needed
Staff RN, Cardiac Medical Surgical Unit
Kettering Health Network
01.1999 - 01.2001
- Performed patient assessments and obtained vital signs
- Established IV access to administer fluids
- Educated patients and their families on disease processes, medical-surgical procedures, therapeutic regimens, and pain management techniques
- Communicated with healthcare team members to plan, implement and enhance treatment strategies
Education
Bachelor of Science - Nursing (BSN)
Kettering College
Kettering, Ohio01.2013
Associates of Science - Nursing (ASN)
Kettering College
Kettering, Ohio01.1999
Skills
- Clinical judgment
- Healthcare systems navigation
- Clinical assessment
- Data Entry
Certification
- Registered Nurse (RN) Certification, Ohio Board of Nursing, 05/99, Present
- BLS Certified, Heart Association, 05/96-02/23
- NRP, American Academy of Pediatrics, 05/01-10/23
- Maternal Newborn Nursing RN-C Certification, NCC, 05/09-05/12
Timeline
Telephonic Nurse Case Manager
Sedgwick MCO
02.2022 - Current
Staff RN, NICU Level III Unit
Kettering Health Network
01.2010 - 10.2022
Staff Nurse Specialist (RN), In-Home Care
Kettering Health Network
01.2006 - 01.2009
Staff RN, Precious Beginnings Home Care
Kettering Health Network
01.2002 - 01.2009
Staff RN, Mother Baby
Kettering Health Network
01.2001 - 01.2010
Staff RN, Cardiac Medical Surgical Unit
Kettering Health Network
01.1999 - 01.2001
Associates of Science - Nursing (ASN)
Kettering College
- Registered Nurse (RN) Certification, Ohio Board of Nursing, 05/99, Present
- BLS Certified, Heart Association, 05/96-02/23
- NRP, American Academy of Pediatrics, 05/01-10/23
- Maternal Newborn Nursing RN-C Certification, NCC, 05/09-05/12
Bachelor of Science - Nursing (BSN)
Kettering College
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