Laura Ahlman
Hudson,MA
Summary
Accomplished Admissions Coordinator with a proven track record at Spectrum Health Systems Org, adept in client relations and medical admissions processes. Leveraged strong organization skills to streamline the admissions process, enhancing client satisfaction and efficiency. Demonstrated expertise in personal data verification and a commitment to maintaining client confidentiality. Strive to ensuring their personnel/confidential data is accurately processed during intake and entry.
Overview
14
14
years of professional experience
Work History
Admissions Coordinator
Spectrum Health Systems Org
01.2022 - Current
- Provide exceptional customer service during phone and email interactions with prospective patients seeking treatment, addressing concerns promptly and professionally.
- Confirm all insurance benefits meet standards of admissions as dictated by policy.
- Verify every client to ensure clients confidentiality and personal information is protected.
- Accountable for following up with hospitals on referrals and routine collaborations.
- Assist in patient admission process based on state laws.
- Collaborate with admissions team to develop and implement strategies to improve admissions process.
- Schedule beds based on insurance and program requests.
- Screen clients and do toxicology.
- Demonstrate sensitivity and compassion in difficult situations by treating the clients with respect and empathy.
- Assist clients with any questions, comments, concerns, or problems that arise.
- Screen through belongings to ensure no contraband.
- Responsible for call center handling on average 75 calls per day.
Nanny
Bethany Chaves (Doula)
09.2020 - 01.2022
- Assisted with light housekeeping duties as well as running errands.
- Prepared meals and snacks for children.
- Developed strong communication with parents to provide updates on children's progress, needs, and achievements.
- Supported children in play activities, meals, and snacks, hygiene and socialization.
- Potty trained.
- Cared for three children.
Senior Staffing Specialist
People Ready Staffing
05.2018 - 08.2020
- Open and close the branch.
- Process all new hire paperwork.
- Prepared payroll.
- Work both independently, and in team environment.
- Meet with customers to see their needs and size job needs and support proper pay rates.
- Schedule the right amount of employees for each job.
- Customer Service interacting with both in person, face to face including answering incoming calls.
- Streamlined recruitment processes for efficiency, reducing time-to-fill for open positions.
- Drug test employees on job needs.
Manager
Auntie Anne's Pretzels
03.2015 - 05.2018
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Scheduling
- Payroll
- Order inventory
- Training/hiring staff
- Verify funds in the register
- Bank deposits
- Customer Service, critical thinking, exercise independent and team environments
- Possess strong customer engagement in retail environment.
Nanny
Wendy Wheeler
01.2015 - 05.2018
- Assisted with light housekeeping duties as well as running errands.
- Prepared meals and snacks for my niece.
- Developed strong communication with my sister and brother in law to provide updates on childs progress, needs, and achievements.
- Supported child in play activities, meals, and snacks, hygiene, reading and socialization.
- Potty trained.
Nanny
Russel Queenan
08.2010 - 01.2015
- Assisted with light housekeeping
- Cared for 1 child.
- Potty trained the child.
- Went to play groups.
- Had child on schedule for naps.
- Prepared meals and snacks for child.
- Supported child in play activities, meals, and snacks, hygiene and socialization.
Education
High School Diploma -
Assabet Valley Regional High School
Marlborough, MA06-1998
Skills
- Superior customer services skills, in person and over the phone, client confidentiality focused day in and day out Excellent in communication, written and verbal
- Ability to multi task efficiently and effectively
- Resolves routine problems immediately and is confident if other subject matter experts are sought needed for complex issues Work as team for best results
- Skilled to resolve issues and concerns in a timely manner
- Extremely organized and detail oriented
- Results oriented and strong problem solver
- Works proficiently independently and within a team environment
- Experience in utilizing software eg: MS Word, Outlook, Excel Powerpoint and Avatar
Timeline
Admissions Coordinator
Spectrum Health Systems Org
01.2022 - Current
Nanny
Bethany Chaves (Doula)
09.2020 - 01.2022
Senior Staffing Specialist
People Ready Staffing
05.2018 - 08.2020
Manager
Auntie Anne's Pretzels
03.2015 - 05.2018
Nanny
Wendy Wheeler
01.2015 - 05.2018
Nanny
Russel Queenan
08.2010 - 01.2015
High School Diploma -
Assabet Valley Regional High School
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