Laura Akins

• • Cultivated positive customer relations by ensuring prompt responses to inquiries and resolving issues in a timely manner.
  • Performed routine vehicle maintenance tasks to ensure optimal performance and longevity of each vehicle.
  • Managed billing and invoicing processes efficiently to streamline financial transactions.
  • Provided detailed service recommendations to clients based on assessments and inspections of their vehicles.
  • Demonstrated strong technical knowledge in troubleshooting and repairing various vehicle issues.

• Managed approximately 85 phone calls and e-mails per day, inbound and outbound freight operations to establish timely delivery of packages.
• Generated documentation and information required for customer shipments.
• Tracked orders and notified customers of status or potential delays.
• Scheduled and coordinated truck and rail shipments to maximize productivity and maintain organized calendar.
• Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
• Ensured compliance with industry regulations, reducing risk of fines or penalties.
• Conducted investigations to resolve issues related to logistics and cargo movements.

• Monitored inbound and outbound freight operations to establish timely delivery of goods.
• Prepared and documented shipment activities and cargo movements to enable tracking history and maintain accurate records.
• Tracked orders and notified customers of status or potential delays.
• Ensured compliance with industry regulations, reducing the risk of fines or penalties.
• Built and established relationships with staff and vendors.

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• Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
• Established positive relationships with clients through regular follow-ups and personalized service offerings as company leading glass industry. Enhanced customer satisfaction by efficiently resolving complex issues and providing timely solutions.
• Responded to approximately 150 customer calls and emails, shipments to answer questions about products and services.
• Book, schedule and manage freight for maximum utilization of drivers and equipment while complying with DOT regulations.
• Managed all shuttle drivers and deliveries between glass warehouses, including dock workers.
• Assisted in dispatching of semi-trucks in United States, Canada and Mexico.
• Utilized TMW, Excel and Word in all daily work activities.
• Successfully managed multiple priority tasks while maintaining excellent attention to detail and organization skills under tight deadlines.
• Maintained high-quality standards by regularly monitoring calls and providing constructive feedback to team members.
• Collaborated with cross-functional teams to ensure seamless communication and coordination for customer inquiries.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Managed timely and effective replacement of damaged or missing products.
• Enhanced productivity levels by anticipating needs and delivering outstanding support. Responded proactively and positively to rapid change.

• Welcomed customers and helped determine their needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Maintained balanced cash drawer, ensuring accurate accounting at end of each shift.
• Assisted customers with returns, refunds and resolving transaction issues.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Ensured compliance with company policies and procedures while processing transactions efficiently.

• Maintained friendly and professional customer interactions.
• Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
• Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
• Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within team.
• Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set. Assessed daily employee performance.
• Organized all routes and pulled parts for timely deliveries.
• Oversaw all returns and product issues for replacement or money return for customer satisfaction.
• Consulted customers to boost product sales and services.
• Kept compliant with all DOT and company safety guidelines and regulations.
• Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.

• Managed complex shipping schedules, prioritizing tasks based on urgency and importance to meet strict deadlines. Maintained accurate records of shipments to enable tracking history.
• Completed all date entry of routes for drivers with details of delivery locations.
• Organization of all incoming delivery sheets, along with but not limited to scanning documents and making all information available for drivers on their delivery routes.
• Answered all incoming calls.