Laura Albert
Bristol,VA
Summary
Personable and dedicated Customer Service Representative with extensive experience customer service industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Bilingual English to Spanish.
Bilinguel
Overview
22
22
years of professional experience
Work History
Customer Service Representative
TitleMax
Bristol, VA
04.2018 - 03.2019
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Set up and activated customer accounts.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Customer Assistance Representative
Teleperformance
Bristol, TN
04.2016 - 05.2017
- Used proven techniques to de-escalate angry customers during telephone interactions.
- Increased customer satisfaction ratings100% by effectively answering questions, suggesting effective solutions and resolving issues quickly.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Education
High School Diploma -
Colegio De Bachilleres
Mexicano City MexicoSkills
- Complaint Resolution
- Consultative Sales
- Data Entry
- Account Updating
- Paperwork Processing
- Retail Marketing
- Credit Card Payment Processing
- Microsoft Excel
- Customer Relationship Management (CRM)
- Critical Thinking
- Document Control
- Call Center Operations
- Filing
- Order Processing
- Problem-Solving Abilities
- Twenty two years of experience
Languages
Spanish
Full Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Customer Service Representative
TitleMax
04.2018 - 03.2019
Customer Assistance Representative
Teleperformance
04.2016 - 05.2017
High School Diploma -
Colegio De Bachilleres
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