Laura Alcala-Betancourt
Atlanta,GA
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
7
7
years of professional experience
Work History
Server
Juicy Seafood
2022.02 - Current
- Kept bar presentable and well-stocked to meet customer needs.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Checked guests' identification before serving alcoholic beverages.
- Inspected dishes and utensils for cleanliness.
- Restocked food supplies in kitchen and organized storage areas.
- Assisted customers with carry-out service.
Server
El Don Bar & Grill
2022.01 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Bussed and reset tables to keep dining room and work areas clean.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Inspected dishes and utensils for cleanliness.
Server
The Cowfish Sushi Burger Bar
2017.02 - 2018.07
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Answered customers' questions, recommended items, and recorded order information.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Greeted customers warmly to provide exceptional customer service.
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
Education
High School Diploma -
IMEIN
Venezuela07.2014
Skills
- Active Listening
- Menu Item Recommendation
- Dining Area Maintenance
- Train Employees
- Menu Memorization and Presentation
- Table Preparation
- Utensil Cleaning
- To-Go Order Preparation
- Assist Customers
Languages
Spanish
Native or Bilingual
Timeline
Server
Juicy Seafood
2022.02 - Current
Server
El Don Bar & Grill
2022.01 - Current
Server
The Cowfish Sushi Burger Bar
2017.02 - 2018.07
High School Diploma -
IMEIN
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