Laura Alderman

• Oversaw strategic client accounts across commercial construction and maintenance projects, ensuring on‑time delivery and adherence to quality standards.
• Managed end‑to‑end client communication, proposal development, and scope execution for contracts.
• Partnered with operations and project management teams to improve workflows, cost tracking, and client satisfaction.
• Negotiated vendor agreements, monitored vendor performance, and maintained profit margins across multiple active projects.
• Led monthly project reporting, forecasting, and financial reconciliation to align with client goals and internal budget targets.
• Mentored junior account managers/coordinators, fostering process consistency and performance accountability.

• Managed Big‑Box Retail clients including Walmart, Sam’s Club, Best Buy, Best Buy Health, At Home, Big 5, Ross, and Dicks.

• Lead and developed a team of seven coordinators and AM I’s through bi‑weekly 1:1s and ongoing training.

• Handled client escalations, ensuring swift resolution and transparent communication.

• Analyzed performance data and present insights during client meetings.

• Partnered with Accounting to ensure timely invoice processing and correct rejected invoices.

• Collaborated with Vendor Services to identify coverage gaps and improve vendor performance.

• Expanded Walmart plumbing and electrical scopes; drove higher profitability and elevated Walmart into the top 10 revenue clients.

• Scaled Sam’s Club concrete repair program into a top 5 revenue stream by recruiting and training vendors.

• Built and submitted proposals; managed escalations and high‑priority projects.

• Managed Walmart plumbing and electrical work orders and vendor relations.
• Communicated project timelines and updates directly with clients.
• Monitored material delivery schedules and project findings; represented team on weekly client calls.

• Recruited and onboarded new clients while expanding service coverage areas.
• Conducted needs‑assessments with clients and trained internal/external teams on execution.
• Managed revenue goals, budgets, and project forecasting.
• Oversaw proposal approval, AP/AR, and vendor training on operational standards.

• Managed client and vendor relations to ensure service quality and performance.
• Supervised staff and vendors to expand regional operations and meet KPI targets.
• Drove $5 M+ in company revenue during first year through process optimization and relationship management.

• Maintained client satisfaction through efficient vendor management and communication.
• Oversaw project progress, ensuring compliance with client requirements and service standards.

• Trained vendors and team on client processes and updates

Oversaw coordinators, estimators and processors

• Served as liaison among vendors, clients, and the vendor-client manager
• Handled the delegation of new projects to vendors, ensuring all projects aligned with client timelines
• Coordinated various matters including delays, underperforming vendors, and areas requiring additional coverage in
• vendor-client manager
• Rendered hands-on assistance to office staff in gathering any additional information or details from vendors

• Developed estimates based on client requests, pricing and requirements
• Keenly reviewed photos for missing or overlooked damage by the vendor while making request of additional details

• Guaranteed the submission of all required information of each specific client’s specifications which included assessing photos and estimates from vendors
• Requested missing information from vendors
• Submitted work orders through various system