Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Laura Alexander

Phoenix,AZ

Summary

Dynamic leader with a proven track record at AutoZone, adept in sales management and fluent in Spanish, enhancing customer satisfaction and team productivity. Skilled in negotiation and cross-functional team management, consistently exceeding customer expectations and driving revenue growth. Expert in verbal communication, fostering strong relationships and efficient, goal-oriented environments.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Manager

AutoZone
01.2024 - 10.2024
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Bilingual CSR

Enterprise Fleet Management
01.2024 - 10.2024
  • Delivered outstanding service by adapting communication styles according to each client''s cultural preferences and language requirements.
  • Provided comprehensive product information, addressing customer concerns effectively in their preferred language.
  • Contributed to a positive work environment with strong collaboration between team members in a bilingual call center setting.
  • Supported sales initiatives by upselling relevant products or services based on clients'' needs and interests, utilizing bilingual capabilities.

Business Owner

L&M Solutions LLC
11.2020 - 03.2023
  • Established strong customer relationships through excellent communication and attentive service.
  • Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.

Education

CDL -

Carter School of CDL Training
Denver, CO
12-2021

Dental Assistant -

Academy For Dental Assistant
Denver, CO
09-2020

GED -

Pima Community College
Tucson, AZ
03-2010

Skills

  • Verbal and written communication
  • Sales management
  • Marketing
  • Negotiation
  • Skype
  • Cross-functional team management
  • Multitasking Abilities
  • Problem-solving aptitude
  • Team building
  • Time management abilities
  • Employee Training
  • Fluent Spanish Speaker

Certification

  • Arizona Commercial Driver's License
  • Radiology certificate
  • Dental Assistant certification


Languages

Spanish
Native or Bilingual

Timeline

Manager

AutoZone
01.2024 - 10.2024

Bilingual CSR

Enterprise Fleet Management
01.2024 - 10.2024

Business Owner

L&M Solutions LLC
11.2020 - 03.2023

CDL -

Carter School of CDL Training

Dental Assistant -

Academy For Dental Assistant

GED -

Pima Community College

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Laura Alexander