Laura Alexander
Baylor St. Lukes
SPRING,TX
1
Language
1
Certification
8
years of professional experience
Patient care leader with a strong background in hospice support, team collaboration, and patient care coordination. Skilled in supervising aides, training on safety protocols, and communicating with nurses, families, and community partners. Focused on smooth care transitions and positive patient outcomes.
Work History
Patient Care Assistant II
7 Months- Assisted patients with bathing, grooming, dressing, and other daily living activities.
- Supported safe patient transfers, ambulation, and repositioning using proper body mechanics.
- Recorded vital signs and reported changes in patient condition to nursing staff.
- Collected specimens and prepared samples for laboratory processing per unit procedures.
- Followed infection control protocols and maintained compliance with hospital safety standards.
- Monitored patient safety, responded promptly to call lights, and escalated concerns appropriately.
- Assisted nurses with daily patient care tasks, ensuring timely and efficient medical support.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Demonstrated strong teamwork skills by collaborating effectively with colleagues and other healthcare professionals to achieve optimal patient outcomes.
- Promoted a positive patient experience by actively listening and empathizing with their needs and emotions.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Aided in the prevention of bedsores through regular repositioning of patients according to care plans.
- Enhanced patient comfort by providing compassionate and attentive care.
- Gathered medical information, weight and height measurements and vital signs.
- Prioritized confidentiality by diligently adhering to HIPAA regulations when handling sensitive patient information.
Community Liaison
11 Months- Coordinated community outreach activities aligned with hospice service area goals and referral development.
- Built referral relationships with physicians, hospitals, and skilled nursing facilities to support hospice admissions.
- Scheduled facility visits and follow-up calls to maintain consistent referral-source engagement.
- Communicated patient eligibility information clearly to families, discharge planners, and care partners.
- Presented hospice services to community partners using compassionate, audience-focused messaging.
- Tracked referral activity and outreach notes to support timely response and accurate reporting.
- Collaborated with admissions and clinical teams to ensure smooth handoffs from referral to care start.
- Adapted outreach approach to address diverse community needs and strengthen local awareness.
- Strengthened community partnerships by organizing and attending collaborative events.
- Developed long-lasting partnerships with local leaders, management team and peers with active engagement, exemplary communication and consistent issue resolution.
- Increased awareness of available programs and services through targeted outreach efforts, leading to higher participation rates.
- Participated in networking events within relevant industries as an ambassador of our organization''s mission statement.
Hospice Certified Nursing Assistant
1 Year 7 Months- Monitored vital signs and reported condition changes promptly to nursing staff.
- Provided compassionate personal care supporting hygiene, grooming, and comfort for hospice patients.
- Assisted patients with mobility, transfers, and safe positioning to prevent discomfort and injury.
- Documented care activities accurately in patient records and shift notes.
- Supported end-of-life care by maintaining dignity, privacy, and emotional reassurance.
- Followed infection control and safety protocols during daily patient care tasks.
- Communicated patient needs clearly with interdisciplinary hospice team members.
- Adapted care approaches to meet changing patient conditions and family concerns.
- Prevented bedsores and other complications by regularly repositioning patients and maintaining proper hygiene practices.
- Assisted patients with activities of daily living such as bathing, dressing, grooming, and feeding while preserving their autonomy whenever possible.
- Recognized individual cultural, religious, and spiritual beliefs when delivering care, creating a respectful and inclusive environment for patients and families.
- Monitored vital signs and reported changes in patient condition to nursing staff, ensuring timely medical intervention when necessary.
Hospice Certified Nursing Assistant
1 Year- Enhanced quality of life for terminally ill patients by addressing their emotional, psychological, and spiritual needs.
- Provided end-of-life care for patients while respecting their dignity and personal wishes, allowing them to pass comfortably.
- Documented patient interactions accurately in electronic health records, ensuring thorough communication between all healthcare providers involved in the patient''s care.
- Engaged in housekeeping tasks by replacing linens and cleaning and sanitizing patient rooms.
- Documented care actions by completing records and logs in medical software system.
- Demonstrated flexibility in scheduling availability by working evenings, weekends, holidays as needed to accommodate changing staffing requirements at various hospice facilities within the region.
- Supported grieving family members following a loved one''s passing by offering emotional support and connecting them with additional resources.
Hospice Certified Nursing Assistant
8 Months- Adapted care routines based on individual patient preferences, promoting a sense of control over their environment during end-of-life stages.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Educated family members on proper caregiving techniques to support their loved ones during the hospice process.
- Assisted in maintaining a safe and clean environment for hospice patients through diligent housekeeping tasks.
Certified Nursing Assistant Supervisor
3 Years 9 Months- Supervised certified nursing assistants, ensuring consistent delivery of personal care and daily living support.
- Coordinated care plans with nurses and families to maintain accurate, patient-centered service.
- Trained new aides on infection control, transfers, bathing, and mobility assistance.
- Reviewed documentation for completeness, accuracy, and compliance with home care standards.
- Resolved caregiving issues quickly, maintaining smooth workflow and consistent client satisfaction.
- Reduced patient complaints by addressing issues promptly and working closely with interdisciplinary teams to develop solutions.
- Mentored new hires through comprehensive orientations and hands-on training experiences for seamless integration into the team.
- Assisted healthcare professionals in coordinating comprehensive services across multiple disciplines for improved continuity of care.
- Championed a culture of compassion within the team by modeling empathetic communication techniques during interactions with patients and families.
- Promoted a safe and healthy work environment through strict adherence to safety guidelines and infection control measures.
Education
Bachelor of Science - Bachelors in Health Science Administration
- Professional Development: healthcare administration, education.
High School Diploma
- 3.5 GPA
Medical Assistant
- of the month
- Academic achievement, recognition.
Skills
Vital signs documentation
Patient monitoring
Infection control
Basic life support
CPR certification
Blood glucose monitoring
Medical terminology
Activities of daily living
Patient care coordination
Safety protocols
Organizational skills
Scheduling
Compassionate care
Emotional support
Communication skills
Written communication
OSHA compliance
Certification
- CNA - Certified Nursing Assistant
- CPCT/A - Patient Care Technician/Assistant
Languages
English
Native or Bilingual
Timeline
Patient Care Assistant II
Baylor St. Lukes
03.2026 - CurrentRead More
Community Liaison
Acara Hospice
04.2025 - 03.2026Read More
Hospice Certified Nursing Assistant
Acara Hospice
08.2024 - 03.2026Read More
Hospice Certified Nursing Assistant
Choice Hospice
09.2023 - 09.2024Read More
Hospice Certified Nursing Assistant
Harbor Hospice
01.2023 - 09.2023Read More
Certified Nursing Assistant Supervisor
Monarch Home Care
03.2019 - 12.2022Read More
Grand Canyon University
Bachelor of Science from Bachelors in Health Science Administration
Read More
Texas Education Agency
High School Diploma
Read More
Everest Institute
Medical Assistant
Read More