Summary
Overview
Work History
Education
Skills
Timeline
Generic

LAURA ALLAMAA

Houston,TX

Summary

Healthcare Administrator with proven to deliver exemplary level of healthcare service delivery to patients. Coordinate admission and discharge of patients. Plan and implement strategies for developing improved health care management. Proven problem solver and excellent communicator. Strong organizational skills, superb understanding of data collection and performance metrics. Recognized for staff development leading to high performing teams.

Overview

6
6
years of professional experience

Work History

Director Of Healthcare Operations

Diligent Health LLC
05.2022 - Current
  • Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
  • Managed accounts Nationwide
  • Managed 6,200+ customer calls per month.
  • Communicated with doctors, nurses, patients and other employees to identify and resolve transportation and delivery needs.
  • Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
  • Developed and distributed employee work schedules based on operational needs and employee requests.
  • Spearheaded and implemented new projects to expand scope of engagement.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Communicated with patients, ensuring that medical information was kept private.
  • Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA.
  • Participated in team projects, demonstrating ability to work collaboratively and effectively.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Identified issues, analyzed information and provided solutions to problems.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Adaptable and proficient in learning new concepts quickly and efficiently.

Logistics & Incident Manager

Empower Pharmacy
01.2018 - 02.2022
  • Oversaw incident team, investigated, and corrected all internal and external errors
  • Prepared and filed incident claims, worked with external vendors for claim resolution
  • Performed internal audits, risk assessment, risk management reports, mitigate risks within department
  • Managed multiple departments, identified errors, and prepared cost analysis of damages and inefficiencies
  • Collaborated with compliance department, implement best practices to prevent errors and boost efficiency
  • Collaborated compliance teams to investigate and remedy lost packages and pharmacy errors
  • Worked closely with quality control, manufacturing, data entry staff, call centers, sales, and development teams to ensure that company is operating efficiently
  • Manager
  • Managed team of 22 employees, responsible for their training, performance, and career development
  • Created and implemented best practices and procedures resulting in reduction of shipping errors from 8.6% to below 1%
  • Negotiated shipping contracts with vendors resulting in reduction of $2m annually; negotiated cloud based and international contracts for additional reduction of $1m annually
  • Networked, maintained, and fostered relationships with shipping vendors as well as customers and healthcare service providers
  • Responsible for workplace inspections, schedules, and employee retention
  • Created and utilized skills matrix to advance employee training
  • Implemented technology agreement to in-house proof of delivery for 10 years resulting in savings of $1m annually.

Front Desk Coordinator

Washington Gym
01.2017 - 01.2018
  • Acted as lead point of contact for all new customers
  • Prepared and managed customer contracts and payment documentation
  • Maintained and fostered relationships with vendors, prepared inventory orders
  • Supervised all property management responsibilities
  • Solely handled all administrative tasks such as bookkeeping and collections.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention
  • Checked-in late-arrival guests, collected payments and verified reservation details to maintain customer satisfaction

Education

Bachelor of Science - Biology, Medical Anthropology

University of Houston, Houston – College of Technology
Houston, TX
2020

Skills

  • COMPUTER/OTHER SKILLS
  • Excellent communication skills, strong ability to connect with people
  • Highly proficient in Microsoft PowerPoint, Access, Excel, CRM
  • Strong problem solving, modeling, and project management skills
  • Highly organized with strong passion for efficiency
  • Self-starter with strong work ethic, sense of integrity, and confidentiality
  • Corporate Policies, Informative Announcements
  • Healthcare Operations, Team Guidance and Direction, Corrective Actions, Incident Reports
  • Operational Efficiency, Client Support
  • Fleet Dispatching, Dispatch Coordination, Route Assignments, Routing Plans, Floor Assignments

Timeline

Director Of Healthcare Operations

Diligent Health LLC
05.2022 - Current

Logistics & Incident Manager

Empower Pharmacy
01.2018 - 02.2022

Front Desk Coordinator

Washington Gym
01.2017 - 01.2018

Bachelor of Science - Biology, Medical Anthropology

University of Houston, Houston – College of Technology

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LAURA ALLAMAA