Summary
Overview
Work History
Education
Skills
Timeline
BusinessAnalyst

Laura Allen

Castle Hayne,NC

Summary

Strategic Planning Executive Support Process Optimization Relationship Building Creative and multifaceted with a proven track record of customer satisfaction. Employs exceptional excellent written and verbal communication skills and attention to detail within a fast-paced environment. Navigates complex issues with a strategic mindset and provides clear direction to the team. Executes excellent time management and strategic planning skills to organize duties and maintains a steady line of communication with teams and customers. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

10
10
years of professional experience

Work History

Adminstrative Assistant

Steele Electrical Contractors
02.2023 - Current
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings and client appointments for staff teams.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Created and maintained databases to track and record customer data.
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Assisted development and implementation of new administrative procedures.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Processed customer orders accurately and within agreed timeframes to meet service standards.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Managed filing system, entered data and completed other clerical tasks.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Performed research to collect and record industry data.
  • Facilitated timely delivery of special projects to meet organizational and departmental objectives.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels
  • Executed record filing system to improve document organization and management

Customer Service Associate Remote

National General
05.2022 - 02.2023
  • Assisting customers in resolving issues or answering questions regarding products or services provided by the company
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
  • Providing information about products or services to customers over phone or via email or chat applications such as Microsoft Teams and Outlook
  • Assisting customers with billing inquiries and problems, including resolving issues and answering questions related to their bills
  • Duties include handling many inbound calls from customers
  • Keep customer accounts current by updating databases during calls
  • Perform research to answer customer inquiries and requests

Administrative Assistant

Budget Blinds
11.2021 - 05.2022
  • Front Desk position involves scheduling daily service calls and dispatching service and installers to these calls
  • Own special projects related to the Finance team or Revenue team as directed by the CFO or CRO
  • Taking messages, screening new clients, booking appointments, collecting payments, and transferring calls
  • Understanding the caller’s needs and providing business information
  • Billing customers using industry specific software and Quickbooks Pro
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.

Document Processor (Temp)

MegaCorp Logistics
09.2021 - 11.2021
  • Organizing documents according to classification categories
  • Copying, scanning, faxing, and emailing documents
  • Filing hardcopy documents and electronic file formats
  • Storing documents and distributing documented materials to intended recipients
  • Storing documents and distributing documented materials to intended recipients
  • Provided assistance with inbound and outbound document processes, document sorting, logging and work order creation.
  • Worked with internal staff to process documents and sent for closing.
  • Maintained document control system and updated work instructions, procedures and associated databases.
  • Performed document reproduction, printing documents from electronic sources such as email attachments, PDF files and cloud storage.
  • Converted documents from one application to another.
  • Assisted with document troubleshooting and recovery of corrupt documents and files.

Office Assistant

Danbury Housing Authority
01.2021 - 04.2021
  • Monitors and tracks all notices to vacate, denial letters and termination of assistance letters to ensure compliance with state and federal law
  • Establish systems and schedules for inspections, mail notification letters (with a copy to client files), and document client and landlord files with correspondence, forms and inspection reports
  • Performing general clerical duties inclusive of typing, filing, computer data entry, and operation of general office equipment
  • Receive, log, sort and distribute forms, letters and other documents that are mailed, hand-delivered and/or received by fax in the department.
  • Interacted with customers by phone, email or in-person to provide information.
  • Completed clerical tasks such as filing, copying and distributing mail.
  • Delivered clerical support by handling range of routine and special requirements.
  • Executed record filing system to improve document organization and management.
  • Developed correspondence letters, memos and emails.
  • Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.

Customer Service Representative

Shepard's Inc
10.2020 - 01.2021
  • Communicate with customers through various channels maintaining positive, empathetic and professional attitude at all times
  • Respond promptly to customer inquiries while processing orders
  • Acknowledge and resolve customer issues and complaints
  • Keep records of product and customer interactions, transactions, comments and complaints
  • Assists Customer Service Manager in day-to-day coordination of operational activities
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Investigated and resolved customer inquiries and complaints quickly.

HR Benefits Assistant

Acuren Inspection Inc
07.2018 - 08.2020
  • Oversees open enrollment processing of benefits and life events for 3K employees including new hires, terminations, special events, and dependent additions
  • Performs routine audits of benefit portfolios by verifying dependent and spouse documentation, employee information, and confirmation of selected benefits
  • Maintains in-depth knowledge of department’s primary software Ultipro to successfully update benefit elections, create life events, reset employee login information, and input medical support orders
  • Applies excellent written and verbal communication skills to collaborate cross-functionally with various departments involving payroll, human resources, and field offices across the US
  • Assists office committees to coordinate celebrations in-office and local events by coordinating with catering companies, setting up decorations, and seating
  • Provides support to various departments aiding in processing health insurance documentation, answering health, life, and disability insurance-related questions
  • Navigates company HRIS to access and update personal & private info, health insurance elections, and payroll deductions.
  • Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
  • Checked employees' benefits enrollment for accuracy and inputted all data into UltiPro.
  • Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email and in-person interactions.
  • Observed strict procedures to maintain data and plan participant confidentiality.
  • Directed and controlled 401K, medical, dental and vision benefit packages.
  • Updated personnel handbooks and individual records to keep filed accurate and detailed.

Executive Assistant

Graduation Solutions LLC
11.2016 - 06.2018
  • Coordinated office schedule and provided administrative support to manage routine office procedures, reconciled cash, notified consumers of product availability, and resolved order issues
  • Delivered customer support through directing incoming calls, composed and distributed critical documentation, and processed incoming mail
  • Monitored annual and quarterly reports for distribution and maintained ERP systems for data integrity.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Prepared documents, reports and presentations for executives and board members using advanced software proficiencies.
  • Screened calls and emails and initiated actions to respond or direct messages for managers.
  • Organized and coordinated conferences and monthly meetings.

Kennel Attendant

Canine College
11.2014 - 11.2016
  • Implemented humane training solutions to address animal behavior problems and catered to
  • Prioritized animal safety and comfort at all times, incorporated medications and specialty products into regimen as needed, as well as maintained a strict feeding and watering schedule
  • Developed long term relationships with clients and their animals through regular contact, identified and reported signs of illness during appointments.
  • Monitored and maintained food and water of boarded animals according to animal dietary health guidelines.
  • Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
  • Mixed and administered special food formulas to individual animals based on unique dietary needs.
  • Kept animals clean and free of contaminants to promote optimal health.
  • Provided top-notch customer service to every customer and exceptional care to animals.
  • Restocked supplies and rotated items to maintain efficient operations and prevent expiration of perishable goods.
  • Maintained and updated daily log of time spent with dogs for calculating payments, itemizing activities and services provided.

Teacher

Apple Tree Day Care & Preschool Center
05.2013 - 11.2014
  • Organized activities that developed children's physical, emotional and social growth, redirecting behaviors as needed
  • Facilitated indoor and outdoor play, conferences, classroom maintenance, and monitored children's play activities to encourage safety and wellness
  • Collaborated daily with other classroom teachers to keep activities running smoothly, teaching children personal care behaviors including toilet training, self-sustainability, and feeding.
  • Worked cooperatively with other teachers, administrators and parents to help students reach learning objectives.
  • Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.

Education

Some College (No Degree) - Early Childhood Education

Gateway Community College
New Haven, CT

Skills

  • Microsoft Office Suite (Excel, PowerPoint, Outlook, Word)
  • Adaptability
  • Courteous with Strong Service Mindset
  • Data Entry and Maintenance
  • Building Customer Trust and Loyalty
  • Exceptional Communicator
  • Customer Account Management
  • Issue and Complaint Resolution
  • Customer Data Confidentiality
  • Upbeat and Positive Personality
  • Efficient and Detail-Oriented
  • Understanding Customer Needs
  • MS Office Proficiency
  • Customer Support
  • Inbound and Outbound Calling
  • Administrative and Office Support
  • Document and Records Management

Timeline

Adminstrative Assistant

Steele Electrical Contractors
02.2023 - Current

Customer Service Associate Remote

National General
05.2022 - 02.2023

Administrative Assistant

Budget Blinds
11.2021 - 05.2022

Document Processor (Temp)

MegaCorp Logistics
09.2021 - 11.2021

Office Assistant

Danbury Housing Authority
01.2021 - 04.2021

Customer Service Representative

Shepard's Inc
10.2020 - 01.2021

HR Benefits Assistant

Acuren Inspection Inc
07.2018 - 08.2020

Executive Assistant

Graduation Solutions LLC
11.2016 - 06.2018

Kennel Attendant

Canine College
11.2014 - 11.2016

Teacher

Apple Tree Day Care & Preschool Center
05.2013 - 11.2014

Some College (No Degree) - Early Childhood Education

Gateway Community College

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Laura Allen