Overview
Work History
Education
Skills
Timeline
Generic

Laura Allen

Boerne,TX

Overview

8
8
years of professional experience

Work History

Customer Care Coordinator

EKF Diagnostics
Boerne, TX
01.2023 - Current
  • Provide timely and accurate responses to customer inquiries.
  • Resolve customer complaints in a professional manner.
  • Monitor incoming emails, phone calls, and other communications from customers.
  • Maintain an updated database of customer information including contact details, preferences, and purchase history.
  • Process orders and returns accurately and efficiently.
  • Collaborate with sales team members to resolve any issues that may arise during order processing.
  • Ensure compliance with all applicable regulations concerning the handling of personal data provided by customers.
  • Maintain high satisfaction rating with customers by providing exceptional service and support.
  • Research resolutions, contacted necessary departments and responded to customer by phone, mail or fax as follow-up.
  • Follow up on emailed or web-submitted customer inquiries within standard response times.
  • Process customer account changes with proprietary software.
  • Use Proalpha and to update customer account information.

Horseback Riding Instructor

Ashley Hammill dressage
Boerne, TX
12.2020 - 09.2022
  • Assisted in the training of horses, including ground work and riding instruction.
  • Provided lessons to riders of all ages and skill levels.
  • Trained horses to respond to verbal commands and body language.
  • Instructed students on proper horse care, grooming, tacking up, and saddling techniques.
  • Demonstrated correct riding form for a variety of disciplines such as show jumping, dressage, cross-country, western pleasure, barrel racing.
  • Developed individualized lesson plans for each student based on their experience level and goals.
  • Monitored progress of students through regular assessments and evaluations.
  • Ensured safety protocols were followed at all times during lessons and other activities involving horses.
  • Managed the daily care of multiple horses in the barn including feeding, watering, turn out, in, cleaning stalls, paddocks and administering medications as needed.
  • Scheduled appointments with veterinarians for routine check ups or emergency visits when necessary.
  • Assisted in teaching special events such as birthday parties or summer camps for children interested in learning about horses.
  • Monitored rider safety, discussing helmets, whips, boots and saddles.
  • Paired rider with equine partner for lessons based on temperament, personality and experience.
  • Scheduled riding clinics, summer camps and pony parties to boost revenue.

Horseback Riding Instructor

Cordillera Ranch And Texas Hill Country Homes
Boerne, TX
12.2019 - 09.2020
  • Assisted in the training of horses, including ground work and riding instruction.
  • Instructed students on proper horse care, grooming, tacking up, and saddling techniques.
  • Demonstrated correct riding form for a variety of disciplines such as show jumping, dressage, cross-country, western pleasure, barrel racing.
  • Ensured safety protocols were followed at all times during lessons and other activities involving horses.
  • Managed the daily care of multiple horses in the barn including feeding, watering, turn out, in, cleaning stalls, paddocks and administering medications as needed.
  • Responded quickly to any emergencies or injuries that occurred in the barn or during lessons and rides.
  • Conducted trail rides with groups of up to 10 riders at a time while ensuring everyone was safe throughout the ride.
  • Monitored rider safety, discussing helmets, whips, boots and saddles.
  • Established and communicated clear objectives for lessons and projects.

Supervisor Military Uniform Department/Team Leader, Softlines

Navy Exchange
Oak Harbor, WA
11.2018 - 11.2019
  • Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
  • Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Performed monthly inventory checks to ensure sufficient stock levels for all products.
  • Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
  • Monitored employee productivity levels on a regular basis to identify areas of improvement.
  • Evaluated employee performance through periodic reviews and documented results accordingly.
  • Collaborated with other departments to coordinate workflow processes between teams.
  • Developed marketing plans that helped increase sales revenue by 20%.
  • Participated in conferences related to industry trends or organizational developments.
  • Complied with company policies, objectives and communication goals.
  • Coordinated employee schedules according to shift changes and availability.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Maintained positive working relationship with fellow staff and management.
  • Identified needs of customers promptly and efficiently.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Tracked project schedules and encouraged teams to complete tasks on time while staying on budget.
  • Resolved customer complaints in a timely manner.
  • Provided guidance on how to handle difficult situations or customers.
  • Assisted with the development of departmental goals and objectives.

Sales Associate/Men's and Ladies Departments

Navy Exchange
Oak Harbor, WA
04.2017 - 10.2018
  • Greeted customers and provided exceptional customer service.
  • Assisted customers with product selection, sizing and styling.
  • Provided accurate information about products, prices and services.
  • Processed transactions using a point-of-sale system.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Built relationships with customers to encourage repeat business.
  • Organized stockroom shelves according to size, color or style.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Conducted inventories on a regular basis to track stock levels.
  • Demonstrated product features and benefits for customers' needs.
  • Handled customer complaints in a professional manner.
  • Upsold additional items based on customer interests and needs.
  • Attended weekly team meetings to review performance goals and objectives.

Beauty Advisor

JHS Sales and services/ LLC Navy Exchange
Oak Harbor, WA
07.2016 - 12.2017
  • Provided customers with product advice and recommendations based on their individual needs.
  • Demonstrated how to apply makeup, including eyeshadow, eyeliner, mascara, blush and lipstick.
  • Conducted skin analysis to provide customers with personalized skincare regimens.
  • Organized promotional events such as makeup demonstrations and free makeovers.
  • Performed sales activities such as cashiering, stocking shelves, inventory management and customer service.
  • Maintained an up-to-date knowledge of all beauty products available for sale.
  • Greeted customers upon entering store or salon and established friendly relationships with them.

Retail Manager

Navy Exchange

Education

Bachelor of Science - Retail Management

Florida State University
Tallahassee, FL
05-1985

Skills

  • Strong Organization
  • Customer Relations
  • Sales Support
  • Reporting and analysis
  • Inbound Customer Service
  • Customer Relationship Management
  • Sales proficiency
  • Strong leadership
  • Proficient in Microsoft Word, Excel, Retail software, Proalpha
  • Account Management
  • Delegation and Supervision

Timeline

Customer Care Coordinator

EKF Diagnostics
01.2023 - Current

Horseback Riding Instructor

Ashley Hammill dressage
12.2020 - 09.2022

Horseback Riding Instructor

Cordillera Ranch And Texas Hill Country Homes
12.2019 - 09.2020

Supervisor Military Uniform Department/Team Leader, Softlines

Navy Exchange
11.2018 - 11.2019

Sales Associate/Men's and Ladies Departments

Navy Exchange
04.2017 - 10.2018

Beauty Advisor

JHS Sales and services/ LLC Navy Exchange
07.2016 - 12.2017

Retail Manager

Navy Exchange

Bachelor of Science - Retail Management

Florida State University

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