LAURA ALLEN

Handled customer relations issues, enabling quick resolution, and client satisfaction.

• Increased sales revenue by developing and implementing effective sales strategies.
• Built long-lasting client relationships through excellent customer service and consistent followups.
• Led a successful sales team by providing motivational coaching and performance-based incentives.
• Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
• Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
• General board member of Quad Cities Lodging Association.

• Ensured exceptional purchasing experience for Rexco clientele.
• Work to establish rapport with potential customers to win sales
• Follow up on inquiries and sales leads in a timely manner
• Record all sales activities in Hubspot, the CRM system, to track progress on deals

• Oversaw, sustained and expanded existing client portfolios.
• Prospect new business through channels including cold calling, email, and in person sales calls
• Engage professionally with members of the community to increase awareness of the brand and company
• Build relationships with decision makers to increase hotel bookings
• Work with hotel systems including Jonas Chorum and Innfusion
• Develop relationships with internal and external guests to increase satisfaction and market share

• Direct the activities of community staff
• Recruit, hire and train new staff as needed
• Schedule staff according to budgetary guidelines
• Prepare and execute property leases for new and existing tenants
• Continuously improve property amenities to ensure top property ranking
• Promote a Great Place to Work culture within the community
• Work to maintain and improve current property ranking of 32 of 230 locations nationwide

• Assist new associates with navigating the application process from beginning through Onboarding
• Assess associates skills and experience to match them with open assignments with client companies
• Fill open assignments utilizing Jobstack and Work Alert technologies
• Proficient in the use of staffing software including Prism and Kenexa
• Contact potential new clients daily to discover staffing needs and gain new business

• Ensure guest satisfaction in a 'Pleasing People' atmosphere
• Manage 90+ associates including Front of House and Back of House
• Interview, hire and train new associates
• Promote the Cracker Barrel culture to both internal and external guests
• Coach associates using the company’s Guiding Principles and Absolutes

• Provide excellent guest service during the dining experience
• Accurately enter orders from the point of sale terminal to the kitchen staff
• Responsible for accurate cash handling

• Manage all catered and non-catered meetings and functions scheduled in the Convention Center
• Work closely with the General Manager and all Property Department Heads to ensure proper execution of meeting and events
• Coordinate and supervise all event staff activity using a 'hands on' management approach
• Efficiently utilize Delphi software to monitor and review Banquet Event Orders and Banquet Checks