Laura Alonzo
Senior Detention Officer
San Antonio,TX
Summary
Talented at quickly deescalating conflicts and maintaining superior levels of levelheadedness. Intelligent and agile with remarkable security awareness. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Work History
Senior Detention Officer
Core Civic
Dilley, Texas
06.2020 - 08.2024
- Assist in supervising the internal and external security of the facility; routinely inspect posts to observe alertness of personnel and to confirm security is properly maintained at all times stablish policies, regulations and procedures to maintain order and provide the safety, security, care, and direct supervision of those in care during all phases of activity in the facility.
- Inspected jail conditions and took action to rectify problems in order to meet state and federal regulations for health and safety.
- Wrote daily reports and maintained logs of inmate activities and behaviors.
- Attended to feeding, housing, and physical well-being of inmates.
- Regularly conducted security and sanitation checks.
- Processed inmates by taking photographs and fingerprints.
- Transported prisoners throughout facility and off-site to medical appointments and court appearances.
- Took custody of prisoners from arresting officers to begin processing into detention facility.
- Processed prisoners through appropriate identification and documentation processes as part of facility booking procedures.
- Conducted physical searches of prisoners and premises in search of weapons and contraband.
- Supervised and controlled behavior of inmates.
- Provided counseling and guidance to inmates to boost wellbeing.
- Verified identification using specialized databases and methods such as fingerprinting.
- Responded promptly to emergency situations and provided medical aid.
- Created and maintained positive relationships with inmates to build rapport and trust.
- Established positive working relationships and maintained boundaries with resident offenders.
- Made rounds at specified intervals and conducted head counts and roll calls.
- Built solid relationships with staff and residents to keep institution safe and secure.
- Investigated and responded to incidents of inmate misconduct.
- Enforced rules and regulations to maintain order among inmates.
- Supervised inmates during meals, recreation and other activities.
- Provided assistance and guidance to inmates regarding daily activities.
- Assisted in intake and release of inmates.
- Documented inmate behavior and activities in logbooks.
- Conducted security checks of inmates and living areas.
- Prepared reports to document incidents and violations.
- Responded to emergency situations and de-escalated hostile confrontations.
Account Receivable Specialist
iHeart Media
San Antonio, TX
11.2017 - 06.2020
- Reconciled accounts receivable ledger to verify payments and resolve variances.
- Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Followed up overdue payments and payment plans from clients to establish good cash flow.
- Utilized Microsoft Excel, QuickBooks and Oracle software to manage invoices and payments.
- Negotiated payment arrangements with customers to establish timely receipt of payments.
- Monitored accounts to verify compliance with payment terms and schedules.
- Gathered, evaluated and summarized account data in detailed financial reports.
- Entered figures using 10-key calculator to compute data quickly.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Handled day-to-day accounting processes to drive financial accuracy.
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
- Reconciled company bank, credit card and line of credit accounts, investigating, and resolving discrepancies to keep accounts audit-ready.
- Streamlined daily reporting information entry for efficient record keeping purposes.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
- Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
- Managed complex problem-solving for upper management in order to complete projects on-time and within budget.
- Presented audit findings to accounting manager after reviewing results and paperwork.
- Matched purchase orders with invoices and recorded necessary information.
- Inspected account books and recorded transactions.
- Tracked financial progress by creating quarterly and yearly balance sheets.
- Created detailed expense reports to facilitate reimbursement for business expenses incurred.
- Streamlined bookkeeping procedures to increase efficiency and productivity.
- Reduced financial discrepancies, effectively reconciling bank accounts and organizing information into accounting software.
- Maintained account accuracy by reviewing and reconciling checks monthly.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Strengthened financial operations by conducting bank reconciliations and financial reporting.
- Maintained excellent financial standings by working closely with bookkeeper to process business transactions.
- Implemented new accounting processes to decrease spending and work flow downtime.
- Supported management by processing invoices and documents with consistent on-time delivery.
- Managed and responded to correspondence and inquiries from customers and vendors.
Office Manager
Macoyo Produce
San Antonio, TX
04.2016 - 08.2017
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Managed senior-level personnel working in marketing and sales capacities.
Account Payable Specialist
Mood Texas
San Antonio , Texas
05.2015 - 05.2016
- Reached out to vendors and customers to verify information and follow up on client issues.
- Processed invoices and journal entries with efficiency and accuracy, resulting in decreased discrepancies.
- Reconciled company bank, credit card and line of credit accounts, investigating, and resolving discrepancies to keep accounts audit-ready.
- Matched purchase orders with invoices and recorded necessary information.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Managed complex problem-solving for upper management in order to complete projects on-time and within budget.
- Handled day-to-day accounting processes to drive financial accuracy.
- Supported management by processing invoices and documents with consistent on-time delivery.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
- Created detailed expense reports to facilitate reimbursement for business expenses incurred.
- Streamlined daily reporting information entry for efficient record keeping purposes.
- Generated invoices upon receipt of billing information and tracked collection progress.
Office Manager
Jireh Produce Sales, Inc
adkins, TX
02.1997 - 01.2015
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Updated reports, managed accounts, and generated reports for company database.
- Planned and executed company events such as year-end holiday party, meetings and staff mixers to promote office morale and cohesion.
- Resolved financial discrepancies and customer billing issues with timely attention.
- Cultivated strong relationships with vendors and partners supporting administrative operations.
- Identified opportunities to streamline processes and improve office operations and efficiency.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
- Organized and updated databases, records and other information resources.
- Built and managed processes for tracking and monitoring department performance.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Completed bi-weekly payroll for employees.
- Created reports, presentations and other materials for executive staff.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
- Coordinated office events, seminars and meetings for staff and clients.
- Negotiated and executed contracts on behalf of department.
- Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
- Designed office space and worked with construction and utility contractors.
Department Manager
Wal-Mart
Converse, TX
10.2003 - 11.2005
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Established team priorities, maintained schedules and monitored performance.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Defined clear targets and objectives and communicated to other team members.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Managed senior-level personnel working in marketing and sales capacities.
Education
Associate of Applied Science - Accounting And Business Management
06.2009
High School Diploma -
06.1991
Timeline
Senior Detention Officer - Core Civic
06.2020 - 08.2024
Account Receivable Specialist - iHeart Media
11.2017 - 06.2020
Office Manager - Macoyo Produce
04.2016 - 08.2017
Account Payable Specialist - Mood Texas
05.2015 - 05.2016
Department Manager - Wal-Mart
10.2003 - 11.2005
Office Manager - Jireh Produce Sales, Inc
02.1997 - 01.2015
Palo Alto College - Associate of Applied Science, Accounting And Business Management
SouthSide High School - High School Diploma,
Skills
- Body and cell searches
- Crisis Intervention
- Key Control
- Inmate monitoring
- Headcounts
- Restraint Techniques
- De-Escalation Techniques
- Inmate rights knowledge
- Report Preparation
- Surveillance
- Behavior Modification
- Security Procedures
- Emergency Response
- Inmate Supervision
- Inmate Transport
- Incident Reporting
- File Maintenance
- Observation
- Records Maintenance
- Problem-Solving
- Public Safety
- Safety and Security
- Crisis intervention training
- Attention to Detail
- Problem-solving aptitude
- Disciplinary Actions
- Multitasking Abilities
- Cell Inspections
- Self Motivation
- Multitasking
- Time Management
- Booking procedures
- Conflict resolution skills
- File and record maintenance
- Safety and security enforcement
- Analytical Thinking
- Team Collaboration
- Organizational Skills
- Active Listening
- Central and pod control
- Correctional facility procedures
- Teamwork and Collaboration
- Decision-Making
- Written Communication
- State and federal laws knowledge
- First Aid Certification
- Relationship Building
- Adaptability
- Spanish Fluency
- Equipment Operation
- Search and seizure procedures
Volunteer Experience
- Children Ministry Leader
- Youth Ministry Leader
- Food Pantry Senior Citizen Program
Languages
Spanish
Professional Working
English
Full Professional
Overview
4
4
Corrections
20
20
Accounting
17
17
Management
28
28
years of professional experience
Certification
- First Aid /CPR Training - expires 2026
- Ordain Chaplain License - since 2017
Accomplishments
- Supervised teams from 4 to 20 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Investigated, identified and reconciled account discrepancies totaling $100k in company savings.
- Handled and resolved the largest Number of reporting discrepancies in timely matter.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeContract WorkLocation Preference
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceHealthcare benefits401k matchPaid sick leaveTeam Building / Company RetreatsPersonal development programsStock Options / Equity / Profit SharingPaid time offWork from home optionFlexible work hours4-day work weekSoftware
Quickbooks
Netsuite
Oracle