Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Timeline
Generic

Laura Alvarez

Federal Way, USA, Washington,WA

Summary

Adaptable and dependable Psychology undergraduate with specialties that include emotional intelligence, empathy, and strong communication skills to enhance workplace environment and atmosphere. Previous roles have had a significant impact on improving a a worker and person. Eager and looking for opportunities to leverage my skills and education background for continuous learning and professional development.

Overview

5
5
years of professional experience

Work History

Warehouse Associate

Amazon
Fife, WA
05.2023 - Current
  • Worked on order fulfillment by handling equipment such as pallet jacks and carts to transport and move products within the warehouse.
  • Fostered positive and collaborative working relationships with team members.
  • Adapted quickly to the changing priorities and demands needed throughout the seasons. Although focused on warehouse demands, customer service principles also came as a priority for customer satisfaction.

Server

Mill Ridge Village Concepts
Milton, WA
01.2020 - 09.2023
  • Assisted in preparing and serving meals to residents, adhering to allergies and dietary restrictions.
  • Worked closely with team and residents, ensuring efficient service. Developing strong relationships and communication skills through interactions with residents, families, and team members.
  • Assisted in training new servers on service techniques, and safety protocols as a guide.

Receptionist

Holiday Inn Express Hotel Suites
Tacoma, WA
06.2022 - 01.2023
  • Managing front desk operations efficiently, including the arrival and departure of guests, handling reservations, and transactions using hotel software (OPERA PMS).
  • Delivered outstanding customer service by swiftly attending and resolving guest issues to ensure satisfaction.
  • Effective communication and multitasking skills in managing guest requests, phone calls, and other administrative duties.

Education

Bachelor of Arts - Psychology

Saint Martin's University
Lacey, WA
05-2024

Skills

  • Strong Work Ethic
  • Exceptional customer service
  • Positive and professional
  • Organization skills
  • Time management
  • Problem-Solving
  • Adaptability

Languages

Spanish
Native/ Bilingual

Affiliations

  • Volunteer Experiences

- Skoolie Foundation August 2024

Dedicated to improving the lives of homeless individuals by providing haircuts. Assisting in setting up and dismantling the stations. I managed the check in process by greeting the clients, collecting necessary information and being a guide through the process.

- Gardener Metro Parks August 2024

Dedicate to improving community green spaces, we maintain the gardens of Point Defiance Lodge through tasks like pruning, planting, and weeding

Timeline

Warehouse Associate

Amazon
05.2023 - Current

Receptionist

Holiday Inn Express Hotel Suites
06.2022 - 01.2023

Server

Mill Ridge Village Concepts
01.2020 - 09.2023

Bachelor of Arts - Psychology

Saint Martin's University

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Laura Alvarez