Laura Amendano

• Responsible for data entry compliance and maintaining program records. Design, collect and track programmatic outcomes data and ensure data integrity.
• Streamlined regulatory processes for improved efficiency and reduced errors, leading to better overall compliance.
• Conducts compliance reviews to include identifying and defining issues; developing criteria; collecting, reviewing, analyzing, and verifying evidence; ensures expenditures are allowable, accurately recorded, and sufficiently documented
• Comply with policies and procedures governing the program and ensure that the program is operating at maximum efficiency.
• Maintain and update Policies and Procedures (P&P) and Standard Operating Procedure (SOP) Manuals.
• Conduct ongoing desk monitoring of local case managers implementing this program. Review and refine desk monitoring protocols, develop tools to meet program guidelines.
• Meet or exceed program productivity expectations on a regular and sustained basis
• Other duties as assigned

Provide excellent customer service

Complete registration quickly and cordially for new and existing patients

Confirm patient information, collect co-pays and verify insurance

Direct patient flow during practice hours, minimizing patient wait time Assisting all center staff with variety of clerical duties Record and fill patient data and medical records Demonstrated knowledge of HIPAA Privacy and Security by appropriately handling patient information Efficiently performed insurance verification Wrote clear and detailed appointment reminder phone message for patients Use Nextgen/phreesia to schedule appointments. Take co-payments and compiled daily financial records.

• Greeting patients, checking and entering arrival time ,Triage calls
• Record and update contact information, completion of forms, collection of payments, and any other required functions to prepare patient for services.
• Complete front-office functions; including answering phones, patient check-in verifying proof of income, benefits and insurance.
• Record and reschedule appointments as directed.
• Complete follow up and reminder calls for appointments.
• Operate office machines and manage phone lines, mail, faxes, and email.
• Record requests for records, labs and imaging with follow up communication.
• Process prescription refills; conduct prior authorizations and pre-certifications.
• Communicate with staff, admin, and patients to address individual needs.
• Perform data entry and assist with documentation as necessary.
• File, clerical duties, special projects, and other front office functions as assigned by supervisor.
• Updating and/or entering patients in practice management system.
• Having the appropriate information prepared for the clinical staff, copying insurance card and verifying insurance coverage.
• Understanding and explaining Center policies regarding late arrival and no shows.
• Assisting patients with forms including Medical Record Release forms when requesting medical records.
• Taking messages for prescription refills and paperwork requests.

• Obtained weight, blood pressure and heart rates on patients
• Confirmed current medications with patient and made corrections when necessary
• Scheduled cardiology procedures
• Applied Holter Monitor, Event Record and telemetry Record
• EECP Treatment, processing EGK and Reported test results
• Answering phone calls and making appointments.

• Enter and verified that all patient demographics and billing information correctly entered
• Maintained patient privacy and confidential information
• Processing Medicaid Application for patient
• Ensure all papers are properly filled out and input into the system
• Friendly customer service on the phone and in person
• Extremely organized and thorough in all work
• Schedule appointment for all doctors in the office
• Made and confirmed appointments with patients
• Check-in patient, getting all personal and insurance information necessary •Understanding policies and procedures
• Maintain a clean office and lobby area