Laura Andrade
Fresno,CA
Summary
Seasoned Deputy Chief Nursing Officer offering leadership experience in healthcare settings. Possess strong skills in nursing operational management, budgeting and performance improvement. Demonstrated ability to develop strategic plans that align with organizational goals, fostering increased patient satisfaction and staff morale. Proven track record of implementing effective programs to enhance service delivery and quality of care.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Deputy Associate Director Patient Care Services
VACCHCS
Fresno
01.2021 - Current
- As the Deputy Associate Director of Patient Care Services, she has the responsibility and accountability for establishing and maintaining clinical quality excellence in nursing practice, as well as the effectiveness and efficiency of nursing operations within the facility.
- Developed strategies to enhance customer service standards in order to meet organizational objectives.
- Evaluated new technologies that could be used for improved patient care delivery systems.
- Conducted performance evaluations for all nursing personnel and provided feedback on their job performance.
- Ensured compliance with legal requirements related to contract administration.
- Assisted in developing strategies for managing high-risk areas within a contract portfolio.
- Oversaw recruitment, retention, training, and development of nurses and other healthcare staff.
- Ensured compliance with federal and state regulations related to nursing practice.
- Managed budgeting processes including resource allocation for multiple departments within the organization.
- Collaborated with physicians in developing protocols for high-quality care delivery services.
- Analyzed data from various sources such as surveys, interviews, to identify opportunities for improvement within the organization.
- Developed and implemented a comprehensive nursing strategic plan to ensure quality patient care.
Nurse Manager
VACCHCS
Fresno
04.2012 - 01.2021
- Reviews department performance and adjusted coverage to compensate for changing staffing conditions.
- Reviewed patient charts for accuracy and completeness of documentation.
- Provided ongoing education opportunities for staff regarding changes in policies and procedures.
- Monitored quality assurance activities for compliance with standards of care.
- Coordinated interdisciplinary team meetings to review patient progress and plan care strategies.
- Conducted regular meetings with staff to discuss concerns or issues related to nursing practices.
- Addressed disciplinary issues among staff in accordance with organizational policy.
- Developed and implemented nursing policies and procedures.
- Promoted a positive work environment through effective communication with staff members.
- Ensured compliance with regulatory requirements such as HIPAA and OSHA.
- Investigated incidents or complaints from patients or their families.
- Collaborated with other departments to ensure quality patient outcomes.
Unit Coordinator
Saint Agnes Medical Center
Fresno
04.1998 - 04.2012
- Recruited, hired, and trained all staff, providing direct supervision, ongoing staff development, and continuing education to employees.
- Developed and updated policies and procedures, maintaining compliance with statutory, regulatory, and local, state, and federal guidelines relating to HIPAA.
- Coordinated with other departments to ensure continuity of care.
- Analyzed data from surveys or studies related to nurse staffing patterns or patient outcomes.
- Mentored new employees through orientation programs.
- Participated in quality improvement initiatives.
- Managed budgets related to staffing costs, supplies expenditures.
- Generated and reviewed incident reports, including employee write-ups, actualizing appropriate corrective action plans to mitigate ongoing and potential situations.
- Resolved conflicts between staff members or between staff members and patients and families in a professional manner.
- Assisted in the development of policies and procedures for clinical operations.
- Monitored daily operations of the nursing department, including budgeting, scheduling, and policy implementation.
Education
Master of Science - Nursing
Grand Canyon University
Phoenix, AZ12.2019
Bachelor of Science - Nursing
University of Phoenix
Tempe, AZAssociate of Science - Nursing
Arapahoe Community College
Littleton, COSkills
- Past Cardiac Surgery/ICU nurse
- Servant leader
- Process improvement expertise
- Perianesthesia expertise
- Detailed Head Nurse for Sterile Processing, Infection Prevention, Cardiac Catheterization Lab
- Facilitates nursing staff education
- Performance Metrics
- Attention to Detail
- Financial Operations Oversight
- Evidence-Based Practice
- Cultural Competency
- Quality Improvement
- Patient Safety
- Employee Supervision
- Employee Recruitment and Hiring
Accomplishments
- Attended 2013 VA Leadership Academy
- 2014 - Developed orientation process for Perianesthesia area.
- 5/15/15 - 11/15/15 - Acting Chief Sterile Processing.
- 9/18/18 - 2/19/19 - Acting Head Nurse Infection Prevention
- 4/19/19 - 6/19/19 - Acting Head Nurse for Cardiac Catheterization Lab
- Attended 2019 Administrative Investigation Board training
- 4/20/20 - 7/20/20 - Incident Command activation for infection Control
- 11/19 - Conducted the Evidenced based Project: Implementation of a Preoperative Warming Protocol for VACCHCS for the Prevention of Surgical Site Infections.
- 5/24 - VA New Executive Training-
- 9/24- Sitting for Nurse Executive, Advance Board Certification
Certification
- California Board of Registered Nursing, License # 516843
- Colorado Board of Registered Nursing License # 96361
- ACLS Provider
- BLS Provider
Community Service
- Volunteer at OLPH Saint Martha’s Pantry Church food bank
- Past OLPH school Board President
Timeline
Deputy Associate Director Patient Care Services
VACCHCS
01.2021 - Current
Nurse Manager
VACCHCS
04.2012 - 01.2021
Unit Coordinator
Saint Agnes Medical Center
04.1998 - 04.2012
Master of Science - Nursing
Grand Canyon University
Bachelor of Science - Nursing
University of Phoenix
Associate of Science - Nursing
Arapahoe Community College
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